Aston Carter · 11 hours ago
It Support Specialist
South San Francisco, CA
Contract
Onsite
Mid Level
$40/hr - $48/hr
3+ years expAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. As an IT Support Specialist, you will be responsible for ensuring the seamless operation of the organization’s IT systems by providing hands-on support to end-users and maintaining hardware and software environments.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Respond promptly to IT support tickets/calls, offering effective solutions to hardware and software
Diagnose and troubleshoot issues, utilizing remote assistance tools or providing onsite support when necessary
Escalate complex problems to more engineer / management, maintaining clear communication throughout the resolution process
Install, configure, and deploy computer systems, peripherals, and software applications. Perform routine maintenance, updates, and patches
Ensuring routine backups are completed for desktop and laptop
Replace equipment that has an expired warranty
Assist and maintain asset management / inventory
Create and maintain detailed documentation for IT processes, configurations, and resolution. Keep documentation up to date with changes in system configurations and procedures
Train end users on new devices and technologies
Qualification
Required
Minimum of 3+ years of direct, relevant experience in IT support role
Strong communication, customer service, and documentation skills
Experience and knowledge with supporting Microsoft systems/devices, Apple devices, and laboratory device/computer
Experience with system remote management products, deployment tools, security suites, and ticketing system
Ability to execute an incident, request, and project from start to completion
Detail organized and deadline driven with the ability to track multiple incidents, requests, and projects simultaneously and prioritize accordingly
Excellent teamwork and ability to work unsupervised
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
H1B Sponsorship
Aston Carter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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