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M&T Bank · 15 hours ago

Loss Mitigation Intake Manager (Mortgage Loan Assistance) - Hybrid

Getzville, NY

Full-time

Hybrid

Mid, Senior Level

$62K/yr - $104K/yr

6+ years exp

M&T Bank is a financial institution seeking a Loss Mitigation Intake Manager to lead the team responsible for the initial stages of the Loss Mitigation process. This role involves overseeing the review and preparation of customer assistance documentation, ensuring accuracy and compliance, while also managing a team of specialists.

Financial Services

H1B Sponsor Likely

Responsibilities

Lead Intake Operations: Oversee the day‑to‑day workflow of the Intake team, ensuring all customer-submitted documents for mortgage assistance are reviewed, validated, and appropriately prepared for underwriting

Ensure Documentation Quality: Gather required documents – including specialized investor-required items such as FHA documentation – and send required compliance and status communications

Enable Underwriting Decisions: Package and deliver complete files to the underwriting team, serving as the first and essential step in the Loss Mitigation lifecycle

Drive Operational Excellence: Evaluate and refine processes, procedures, and internal controls to improve efficiency, reduce risk, and maintain strong regulatory adherence

Collaborate Across Teams: Work closely with internal partners such as the mortgage assistance call center, underwriting, and other support teams. This team does not directly interact with customers

People Leadership: Manage staffing, coaching, development, performance evaluations, and performance management for a team of front-line specialists

Reporting & Oversight: Compile operational data, monitor service levels, and support departmental decision‑making

Risk & Compliance: Maintain adherence to company policies, regulatory standards, internal controls, and audit requirements

Contribute to Portfolio Activities: Serve as a key contributor during loan portfolio onboarding, ensuring new loans transition smoothly into operational workflows

Manages a team of approximately nine M&T Bank professionals (includes people, budget, and planning)

Provides oversight and direction for contracted resources to ensure alignment with organizational goals and performance expectations

Qualification

Mortgage servicing experienceLoss mitigation experienceLeadership experienceMicrosoft Office proficiencyCommunication skillsWorkflow managementOrganizational skillsProblem-solving skillsTeam management

Required

A combined minimum of 6 years of higher education and related experience, ideally in financial services, customer operations, or a similar environment

1+ years of leadership or supervisory experience overseeing front-line employees

Preferred

Strong communication, organization, and problem‑solving skills

Ability to work independently while managing a workflow of moderate complexity and risk

Mortgage servicing or default mortgage experience (strongly preferred, but not required)

Loss mitigation experience

2-3 years of leadership experience managing operations or customer‑facing teams

Proficiency with Microsoft Office (Excel, Word, PowerPoint)

Familiarity with mortgage servicing systems, documentation requirements, and investor guidelines

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)