Checkr, Inc. · 4 hours ago
Enterprise Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Mid Level
$128K/yr - $151K/yr
3+ years expCheckr is building the data platform to power safe and fair decisions, and they are seeking a dynamic Enterprise Customer Success Manager to join the Truework team. The role involves driving customer satisfaction and retention through effective account management and ensuring customers achieve their organizational goals using Truework's solutions.
Artificial Intelligence (AI)Developer APIsHuman ResourcesLegal TechMachine Learning
Responsibilities
Own Customer Success responsibilities for 30-40 Enterprise accounts (ACV ranging $50k-$500k)
Perform initial onboarding and ongoing training of customer accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifecycle
Facilitate customer contract renewal
Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
Serve as the income & employment subject matter expert (SME) providing guidance and addressing challenges on the implementation of Truework and ongoing use of our service in their processes
Perform periodic customer success reviews that unpack account performance, track milestone progress, and expand the use of Truework throughout the account
Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Truework
Review customer usage patterns to gather insights, provide guidance and highlight risk
Serve as the primary interface to manage and resolve any critical issues with the help of the Technical Support and Operations team
Team player that provides expert customer insights to Sales for additional product and service growth opportunities, and to Product Management and Marketing on what innovation and continuous improvement is needed in the user experience, product capabilities/features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates
Exceed all performance targets, including increasing net retention and growth of customer volume
Partner and strategize with Account Executives to identify/execute expansion opportunities
Qualification
Required
3+ years customer success experience, preferably for a SaaS or financial services product
Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
Outstanding multi-task task management skills across a varied set of responsibilities
Passion for working with customers and a desire to deeply understand the Truework Income products, use cases, and technical elements
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
Ability to build credibility and trust by understanding and addressing customer requirements
Willing to travel quarterly based on customer and business need
Benefits
A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Company
Checkr, Inc.
Checkr is the data platform that powers safe and fair decisions.
501-1000 employees
H1B Sponsorship
Checkr, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (17)
2023 (19)
2022 (24)
2021 (14)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$740.1MKey Investors
Durable Capital PartnersT. Rowe PriceY Combinator
2025-05-16Undisclosed· $61.1M
2022-04-14Series E· $120M
2022-01-18Secondary Market
Leadership Team
Daniel Yanisse
Co-founder & CEO
Jonathan Perichon
Co-founder
Recent News
BiometricUpdate.com
2026-01-17
2025-11-27
Company data provided by crunchbase