Aegon · 1 day ago
Head of Production Management - WFG
United States
Full-time
Remote
Director/Executive
$235K/yr - $265K/yr
15+ years expAegon is seeking a Head of Production Management to lead and sustain the transformation of WFG Service Operations. The role involves developing tools for operational performance, implementing process improvements, and managing service delivery across various financial services verticals.
Asset ManagementAuto InsuranceFinanceHealth InsuranceInsuranceLife InsuranceRetirement
Responsibilities
Develop tools for measuring and monitoring internal operational performance and third-party vendor performance. Collaborate with data and analytics teams and implement programs to ensure data quality
Implement process improvements within current processes incorporating data and analytics to measure and sustain benefits
Administer low code platform configuration and implement AI tools and robotics processing automation
Source and facilitate service tooling and digital service delivery with best-of-class platform providers. Manage the tooling for multi-market, multi-product distribution across financial services industry verticals including insurance, annuities, wealth, group, banking, private market and liquidity
Develop and implement assurance programs for service quality, process efficiency, and work-force management. Collaborate with service and process leadership to support performance improvement
Collaborate with digital platform designers and executives responsible for agent/advisor experience. Engaging field leaders, platform users (VOC), product providers, and control functions (legal, finance, compliance) for overall service delivery governance
Accountable for continuous improvement in efficiency, productivity and overall satisfaction (NPS)
Engage stakeholders to develop ambitious and clear strategic priorities; communicate “the strategic narrative” to employees
Serve as a subject matter expert for stakeholders across the organization. Includes knowledge of multiple products, features, benefits, pricing, etc. and their relative positioning in the marketplace. Represent current and emerging industry developments/trends in strategic discussions
Foster employee engagement by building a non-hierarchical culture of collaboration, transparency, and trust across the team
Recruit, develop, and lead high-performing teams with expertise in advanced process management, low-code platform administration, process automation, platform integration, artificial intelligence, and modern service technologies including RESTful APIs and streaming architectures
Lead the modeling and design of automated service solutions within a scalable service architecture framework to drive sustained improvements in operational efficiency, service quality, and user experience
Own the strategy and execution of service tooling across diverse financial services verticals—including insurance, annuities, wealth management, group benefits, banking, private markets, and liquidity—to support multi-market, multi-product distribution
Qualification
Required
Bachelor's degree in business, finance, or related field, or equivalent experience
15+ years of leadership experience in operations and service delivery, with deep knowledge of customer expectations, product trends, and the competitive landscape
Proven success leading enterprise-wide transformation initiatives and transitioning to business-as-usual operations
Strategic thinker with the ability to simplify complexity into actionable, prioritized plans
Exceptional communication, decision-making, and stakeholder engagement skills
Strong leadership presence with a focus on team development, collaboration, and performance
Expertise in continuous process improvement, including performance monitoring, output management, and training of process professionals
Demonstrated success in process engineering designed to deliver sustained high levels of service quality, drive automation, and eliminate waste
Experience configuring omni-channel infrastructure (telephony, workflow, transaction processing) and delivering event-driven workflows, robotic process automation (RPA), and vendor-integrated services
Proven application of AI in service management, training, and task support using service data and digital interactions to drive adoption and use
Deep understanding of financial services supply chain protocols and integration standards (DTCC, ACORD, SWIFT, REST, JSON)
Proficient in process improvement methodologies: Lean Six Sigma (L6r), Theory of Constraints (TOC), Kaizen, Lean, Business Process Reengineering (BPR), Agile, and Total Quality Management (TQM)
Benefits
Annual Bonus based on the Company Bonus Plan/Individual Performance
Company
Aegon
Aegon offers products and services in the life insurance, pension, retirement, and asset management fields.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$760M2024-04-10Post Ipo Debt· $760M
1999-04-01IPO
Leadership Team
Lard Friese
Chief Executive Officer
Duncan Russell
Chief Financial Officer
Recent News
2026-01-22
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2026-01-12
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2026-01-03
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