Always Best Care Senior Services · 13 hours ago
Client Success Specialist - Homecare
Dallas, TX, 75240, US
Full-time
Onsite
New Grad, Entry Level
$48K/yr - $50K/yrAlways Best Care Senior Services – Dallas, TX is a private-pay home care agency committed to providing high-quality in-home care and exceptional customer service. The Client Success Specialist is responsible for maintaining client and family satisfaction throughout the care lifecycle, serving as a primary point of contact and ensuring care delivery aligns with client expectations.
Health Care
Responsibilities
Serve as a primary point of contact for clients and families following the start of care
Conduct proactive outreach to clients and families to assess satisfaction and identify needs
Maintain frequent communication during the early stages of care to ensure a smooth transition
Provide ongoing support to families who request frequent updates, including daily communication when required
Address client and family concerns, complaints, and service issues in a professional, timely, and solution-oriented manner
Collaborate internally to resolve issues related to caregiver performance, care expectations, or service delivery
Work to retain clients by ensuring care plans, caregiver assignments, and service levels align with client expectations
Identify opportunities to enhance services, including increases in hours or additional care needs
Communicate client requests for increased service hours, schedule changes, or special care instructions to appropriate teams
Ensure caregiver instructions and client preferences are clearly documented and followed
Partner with the Caregiver Support Coordinator to support caregiver alignment with client expectations
Relay relevant client feedback and care updates to internal stakeholders
Work closely with the Marketing team to support new client onboarding and relationship building
Maintain accurate documentation of client communications, concerns, and resolutions
Identify trends in client feedback to support continuous improvement efforts
Qualification
Required
Strong verbal and written communication skills, including the ability to navigate complex or sensitive conversations
High emotional intelligence and ability to manage detailed and sometimes demanding client interactions
Strong problem-solving and conflict-resolution skills
Ability to work collaboratively across departments
Preferred
Previous experience in client success, client relations, customer service, or care coordination preferred
Experience in home care, healthcare, or private-pay services strongly preferred
Company
Always Best Care Senior Services
Since 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services.
Founded in 1996Roseville, California, USA
0-1 employees
Funding
Current Stage
Early StageLeadership Team
Eiso Wortelboer
President and CEO
Liz Johnson
President/CEO
Recent News
2025-12-09
2025-11-08
Venture Capital Firms
2025-11-08
Company data provided by crunchbase