Kitsap Credit Union · 8 hours ago
Collections Representative I
Bremerton, WA
Full-time
Hybrid
New Grad, Entry Level
$28.29/hr - $31/hrKitsap Credit Union is a not-for-profit financial cooperative dedicated to improving the financial wellbeing of its members and communities. They are seeking a Collections Representative I who will be responsible for identifying delinquent accounts and establishing communication with members to ensure prompt repayment of loans.
BankingFinancial Services
No H1B
Responsibilities
Perform transactions and job duties consistently within standards and in accordance with the guidelines of NCUA laws and regulations and the Fair Debt Collection Act. Attend work related courses and seminars and pursue a program of self-development
Work within legal guidelines to protect the Credit Union and our Members
Ensure delinquent accounts become current by identifying problems and creating a resolution. Arrange and negotiate new payment schedules, modifications, extensions, or other workout solutions
Work independently and as a team member with ownership of collection queues. Handle a high volume of calls both inbound and outbound from members and branches. Maintain a high level of confidentiality within the accounts control function and administrative offices relative to any information received directly or indirectly at all times
Investigate and attempt to locate members that have skipped by contacting and speaking with the borrower's relatives, past employers, military agencies, Accurint software, credit reports, Allied Solutions, and other skip tracing tools
Provide status of delinquent account through effective communication, regular reporting, and accurate documentation of all collection efforts
Assist Kitsap Credit Union staff regarding bankruptcies, repossessions, delinquencies, Consumer Credit Counseling (CCCS) Programs, deceased members, legal issues, and other tasks as needed with a strong understanding of financial laws
Be able to initiate and collect all necessary data for legal suits pending legal action including but not limited to repossession replevin suits and SKIP claims
Diffuse high-tension situations confidently, effectively and professionally. Coordinate with all levels of staff
Qualification
Required
High School Diploma or GED
Previous experience in collections or similar environment involving public contact via phone or call center environment
Preferred
Previous collections experience
Previous experience diffusing difficult customer situations
Proficient in Microsoft Office applications and excellent telephone skills
Ability to prioritize responsibilities and handle multiple tasks
Ability to work independently with minimal supervision and be a team player
Ability to work effectively under pressure
Ability to work with individuals at all levels, inside and outside the credit union
Ability to exercise sound judgment and maintain confidentiality
Possess well-developed interpersonal skills essential for projecting a positive image of the credit union
Ability to make quality decisions in a timely manner
Benefits
Free onsite parking
Annual time off and sick time accrued
11 Paid holidays
1 Personal day
Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
Employee Assistance Program
Choose from a PPO medical plan or a High Deductible with a Health Savings Account
3% KCU funded Safe Harbor Contribution to your 401K
KCU will match up to 2% of your 401K contributions
All 401K contributions are 100% vested
Potential annual incentive in all roles within Kitsap Credit Union
Tuition reimbursement
8 hours of paid volunteer time off
Discounts on KCU's products and services
Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee
Company
Kitsap Credit Union
Kitsap Credit Union helps employees to achieve more by helping them grow professionally through in-house trainings.
Founded in 1934
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Gilfedder
President and Chief Executive Officer
C
Colin Morrison
Senior Vice President and CIO
Recent News
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