Amazon Connect Engineer jobs in United States
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Oliver James · 15 hours ago

Amazon Connect Engineer

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$60/hr - $90/hr
date5+ years exp

Oliver James is seeking a talented Amazon Connect Engineer to assist in the design, build, and scale of their cloud-native contact center solution. This role involves modernizing contact center technology and building secure, automated solutions that support various customer interaction needs.

Staffing & Recruiting
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Aid in the design & build of their Amazon Connect environment including contact flows, queues, routing profiles, hours of operation, and security models
Participate in migrations from legacy contact center platforms (e.g., Genesys, Cisco) to Amazon Connect
Develop and maintain Terraform modules to automate AWS infrastructure and Connect deployments
Build and integrate AWS Lambda functions (Python/Node.js) to support workflows, APIs, and event-driven processing
Design and implement outbound campaigns, broadcasting solutions, and Content Lens integrations
Configure Kinesis streams for real-time contact trace records, agent events, and media streaming
Implement secure cross-account integrations using IAM roles, policies, and VPC endpoints
Integrate Amazon Connect with third-party platforms (e.g., analytics, fraud detection, data platforms)

Qualification

Amazon ConnectTerraformAWS LambdaDevOpsPythonTelephony engineeringCI/CD pipelinesJSONVPCKinesisIAMS3Secrets ManagerKMSEventBridge

Required

5+ years of hands-on telephony engineering & configuration experience
2+ years specializing in Amazon Connect
Strong experience designing and maintaining Terraform-based infrastructure
Proficiency with AWS services including Lambda, IAM, VPC, Kinesis, S3, Secrets Manager, KMS, and EventBridge
Strong programming skills in Python, along with JSON and workflow scripting
Proven ability to operate in DevOps environments with CI/CD pipelines and automated deployments

Company

Oliver James

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At Oliver James, we deliver flexible hiring solutions tailored to your business needs across financial services, professional services, commerce & industry.
dateFounded in 2002
location
Manchester, GB
people-size501-1000 employees
web-link
https://www.oliverjames.com/

Funding

Current Stage
Late Stage

Leadership Team

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Alexia Bunker
VP - Client Partnerships
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Dominic Reilly
Principal Business Partner
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Company data provided by crunchbase