Loews Hotels & Co · 15 hours ago
Help Desk Analyst I
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expLoews Hotels & Co is a renowned hospitality company operating iconic hotels and resorts across the U.S. They are seeking a Help Desk Analyst I to support team members by resolving technical issues and providing assistance through various communication channels. The role involves maintaining computer systems, troubleshooting network issues, and ensuring a high level of service for both team members and guests.
Travel
Responsibilities
Support team members request and issue via chat, email, phone, or in person
Provide appropriate information for problem solving to assist team members
Follow up on all pending support calls to ensure solution and ticket closure
Remotely access systems to resolve team members issues
Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative
Attends all required departmental/helpdesk meetings/training
Reports any anomalies to the appropriate system management representative as they arise
Hardware and software installation, such as network printers or approved programs
Maintains PC and peripheral devices necessary to ensure the operation, availability and security or network and computer systems
Duties requires traveling amongst all Loews Hotel/Resorts and Support/Laundry Centers for Orlando/ Apopka properties
Provide basic to intermediate network information to resolve network issue
Other duties as assigned
Support for IPTV
VDI Helpdesk support
Qualification
Required
Knowledge and understanding of computer software to include Windows 11, MS Office 2024 and general computer and technology operations
Understands networks – wired and wireless
Effective communicator and highly organized
Enjoys solving problems
Values providing a high level of service in both the front and back of the house
One year of experience as a Helpdesk Technician (Hospitality a plus)
Ability to communicate effectively in English verbally and written with team members, leaders and guests required
Able to work flexible schedule, including weekends, holidays, and nightshift
Preferred
Bachelor's degree Information Technology or related field
Two or more Information Technology related certifications
Benefits
One free meal per shift
Free theme park access
Competitive health & wellness benefits
401(k) & company match
Paid Sick Days
Vacation
Holidays
Paid Bereavement
Pet Insurance
Paid Pet Bereavement
Training & Development opportunities
Career growth
Tuition Reimbursement
Team Member Hotel Rates
Other discounts
Perks and more
Company
Loews Hotels & Co
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States.
5001-10000 employees
H1B Sponsorship
Loews Hotels & Co has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Alex Tisch
President & CEO
Kristie Goshow
Chief Commercial Officer (CCO)
Recent News
2026-01-23
2026-01-22
2026-01-07
Company data provided by crunchbase