GovPath · 11 hours ago
Vice President of Professional Services
United States
Full-time
Remote
Director/Executive
10+ years expGovPath is a company focused on providing innovative solutions for government clients, and they are seeking a Vice President of Professional Services to lead their Center of Excellence strategy. The VP will be responsible for maximizing P&L, revenue, and client retention while overseeing the entire post-sale lifecycle and ensuring operational integrity.
Information Technology & Services
Responsibilities
Define and execute the multi‑year COE strategy including staffing models, tooling, standardized offerings, and location strategy (onshore/nearshore/offshore)
Build and lead a high-performing COE (directors, managers, consultants), fostering a culture of accountability and customer-centricity
Own and drive revenue and ensure gross profit
Develop programs to reduce churn and drive upsell/cross-sell in partnership with Sales
Establish client health monitoring processes, monitor KPIs (CSAT, NPS, adoption), and proactively mitigate risk
Oversee onboarding playbooks and lifecycle processes to accelerate time-to-value and deepen adoption
Collaborate with Product, Sales, Marketing, and Support to deliver a unified customer experience
Implement COE process (KPIs, goals, analytics) and drive process improvements for scalability. Lead capacity planning and forecasting that drives to company utilization goals
Qualification
Required
10+ years in Customer Success or related leadership roles; SaaS and GovTech experience strongly preferred
Proven track record of driving $10 to $25 million in revenue, 45% or more gross profit, profit and loss, process adoption, and expansion at scale
Executive presence with ability to influence C-level stakeholders and public sector leaders
Strong analytical skills; experience with operational and forecasting systems that data-drive decision-making
Ability to build and scale teams in a high-growth environment
Company
GovPath
At GovPath, we help state and local agencies modernize operations, unify systems, and improve public access so your team can focus on serving the community, not fighting software.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase