LCEC · 17 hours ago
Specialist, Credit and Collections
North Fort Myers, FL
Part-time
Onsite
Entry, Mid Level
2+ years expLCEC provides reliable electricity to over 250,000 members in Southwest Florida, and they are seeking a Credit & Collections Specialist. This role is responsible for managing all aspects of credit and collection activities, including monitoring accounts receivable, handling delinquencies, and ensuring compliance with company policies.
Electrical DistributionEnergyEnergy ManagementNon ProfitSustainability
Responsibilities
Monitor collection processes to ensure expected results on qualifying accounts. Track counts of records processed, analyze data, and notify Supervisor of trends and anomalies
Research accounts eligible for disconnect for non-payment. Initiate field and remote disconnect service orders; investigate remote disconnect and reconnect failures, field access issues, and safety issues. Ensure service orders are completed within an acceptable timeframe to prevent rollovers
Initiate a courtesy contact prior to disconnect for non-payment for qualified accounts, including but not limited to, accounts with medical necessity or life support alerts and Key Accounts
Respond timely to inquiries from field personnel and other departments regarding collection activities. Report physical threats made to field personnel immediately using established guidelines to ensure their safety and wellbeing
Monitor accounts disconnected for non-payment and update agreement statuses and alerts for final billing. Initiate field investigations for usage on meters disconnected for non-payment
Monitor and track accounts with aging accounts receivable balances. Research accounts with 60-day and 90-day arrears; update account as needed to expedite collection processes
Manage accounts with medical necessity and life support conditions. Includes processing new applications and renewals and updating account records and outage priority alerts
Plan and coordinate changes to collection activities, including system configuration changes, during storm restoration and other emergency response situations. Collaborate with other departments to test and validate changes and inform impacted departments
Serve as subject matter expert on credit and collection related projects and initiatives, including system upgrades and new feature releases. Participate in meetings, testing, and implementation activities; deliver training to others in the department; develop or update departmental procedures
Evaluate accounts for new and additional deposits, including non-cash deposits, using established guidelines. Add deposits to qualifying accounts, send notice to customers, and make adjustments as needed or requested. Monitor deposit reports to ensure quality data entry and manage errors and exceptions
Initiate bad debt write-off process, review output, and investigate held accounts and other exceptions. Notify appropriate departments of monthly write-off amounts. Ensure outstanding bad debt is collected prior to reconnection of service
Initiate collection referrals to third-party agency within established timeline. Process files from collection agency and update accounts records accordingly upon payment and adjustments to accounts receivable balances. Act as liaison between LCEC and collection agency
Coordinate post-disconnect collection activities, including but not limited to, in-house phone calls and emails. Perform phone number and address research utilizing skip-tracing and credit data tools
Monitor past due miscellaneous receivable invoices. Follow-up with other departments or customers to ensure timely payment or cancellation of invoices
Identify active accounts with an unpaid uncollectible or accounts receivable balance; perform balance transfer using established procedures and initiate customer notification
Act as first point of contact for customer bankruptcies and probate. Compile account information and forms for Supervisor review and approval; submit timely claims and other appropriate paperwork to the courts; update pre and post-bankruptcy accounts and apply deposit when needed
Identify and investigate cases of potential and confirmed energy theft or diversion based on billing or usage anomalies, outside reports and tips, and observations reported by field staff
Conduct research and document investigations into suspected fraud and theft of electric service; determine unbilled revenue amounts and tamper fees; prepare documents for prosecution, when applicable
Initiate disconnection of illegal electric service and correct unsafe situations caused by tampering with the service. Coordinate field investigations between LCEC personnel and outside entities, i.e. law enforcement agencies, city and county inspectors
Document credit and collections processes and procedures. Maintain accurate documentation; train and educate others as needed
Ensure all credit and collections activities are adhered to in accordance with LCEC’s corporate Credit & Collections policy
Identify and recommend system enhancements, process changes, and new technologies to improve collection effectiveness. Utilize industry best practices to conduct root cause analysis in order to identify underlying credit related issues
Maintain effective working relationships with employees at all levels within LCEC. Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. Provide current and accurate information to all requesters
Support Storm Restoration efforts when needed. Work in emergency storm situations (i.e. hurricanes) and work long hours (>12 hours per day) for many continuous days/weeks as needed
Perform other related duties as assigned
Qualification
Required
High School Diploma or the equivalent
Minimum of two years of experience working with collections of past due accounts, billing and/or accounts receivable, or related financial role
Ability to perform basic math calculations such as percentages and more multi-step math calculations and analyses
Proficient with MS Office Suite (Word, Excel, PowerPoint)
High degree of accuracy and attention to detail when performing tasks and relaying written and verbal messages
Possess data and system integrity and proven ability to maintain a high level of confidentiality and manage sensitive situations
Proven organizational, analytical, and interpersonal skills
Knowledge of geographic area served by company
Preferred
Associate's Degree in Business Administration, Accounting, Finance, or related field
Four years of experience working with uncollectable accounts, bankruptcy, managing bad debt, and energy theft and diversion
Four years of experience in customer service or customer accounting in a utility business working with all phases of electric service and billing information
Experience working with departmental metrics, quality assurance, and process improvement methodologies
Benefits
Company-wide annual incentive plan
Medical, vision and dental insurance
401(k) plan with a generous 6% company match
Company funded Pension Plan
On-site wellness/medical facility
Company paid Short & Long-Term Disability insurance
Health Savings Account with an employer contribution
Flexible Spending Accounts
Paid time off and paid holidays
Wellness program with financial rewards
Tuition reimbursement
Group life insurance
Critical Illness and Accident Insurance
Company
LCEC
LCEC is a non-profit organization that deals with electric distribution and emerging energy solutions to its customers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Bullock
Chief Financial Officer, Director of Finance and Supply Chain
Gary A
Director, CCO
Recent News
pv magazine International
2024-12-17
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