CSC Generation · 2 days ago
Seasonal Competitive Cyclist Gearhead
United States
Full-time
Remote
New Grad, Entry Level
$17.50/hr - $17.50/hrCSC Generation is a company that values customer service and product expertise in the cycling industry. They are seeking a Seasonal Competitive Cyclist Gearhead who will provide exceptional service to riders, assisting with product questions and building relationships to enhance customer retention and experience.
AnalyticsFinanceRetailSoftware
Responsibilities
Provide concierge level service to our riders/customers
Assist riders with general product questions
Answer calls, chats, and emails
Build and maintain relationships with our riders
Solve problems, answer questions about orders, returns, shipping, and order status
Contact customers via follow-up
Learn our processes and systems to meet our customers' needs
Work alongside a motivated and fun team full of riders that are passionate about bikes
Build your product knowledge through training and assisting our riders
Answer inbound calls and make outbound calls
Qualification
Required
Extensive knowledge of bike parts, bike industry, bike apparel, and bike equipment
Passion and understanding of bikes
Love for customer service
Ability to provide concierge level service to riders/customers
Ability to assist riders with general product questions
Ability to answer calls, chats, and emails
Ability to build and maintain relationships with riders
Ability to solve problems and answer questions about orders, returns, shipping, and order status
Ability to contact customers via follow-up
Ability to learn processes and systems to meet customers' needs
Ability to work alongside a motivated and fun team
Ability to build product knowledge through training and assisting riders
Ability to answer inbound calls and make outbound calls
Must be able to use computers daily and have basic computer operating skills
Must be able to multitask, prioritize, and think on your feet
Ability to effectively communicate both verbally and in writing
Ability to work efficiently and effectively within multiple channels of inquiries
Schedule flexibility including weekends and evenings until 10:00 PM
Preferred
Experience in the cycling industry
Customer service and sales experience
Benefits
Employee discount perk
Company
CSC Generation
CSC Generation develops a proprietary technology platform designed to save brands from liquidating.
Founded in 2016
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-27Series E
2021-10-01Series D
2019-01-01Series Unknown
Leadership Team
Justin Yoshimura
Founder, Chairman and CEO
Recent News
2025-07-19
2025-03-28
Company data provided by crunchbase