RR Donnelley · 5 hours ago
IT Production Support Specialist Summer Intern
Logan, UT
Internship
Hybrid
Intern
$24/hr - $24/hrRRD is a leading global provider of marketing, packaging, print, and supply chain solutions. The intern will support the Business Communication Services Production Support Team by monitoring applications, troubleshooting production issues, and assisting in documentation and communication efforts.
Marketing & Advertising
Responsibilities
Understand the various business applications from both technical and functional perspectives and provide the necessary support to troubleshoot issues relating to server-based applications
Research and resolve routine to moderately complex programming issues
Serves as a technical resource to customers and works in collaboration with engineers, programmers, client interaction and other senior staff as needed to provide effective user support and issue resolution
Provides support for the various print facility requests and issues
Coordinates activities with App Dev and IT groups during critical incident management processes
Handles routine tasks based on scheduled activities such as maintenance, monthly and weekly activity and processing
Works on ServiceNow incident tickets assigned to Production Support based on priority. Resolve support tickets within the limits of contractual service level agreements
Perform change review and deployments depending on client requirements
Participates in process improvement activities
Create and assist in preparing detailed internal program documentation for new developments and revisions
Identifies defects and works with developers and programming teams on resolutions
Conveys problems, solutions, updates, and project status to peers, customers, and management
Participate in IT team meetings, providing input and suggestions
Qualification
Required
The intern candidate should be a full-time student at an accredited college or university pursuing a Bachelor or higher degrees in Computer Science, Information Technology or Computer Engineering
Requires good communication skills, both verbal and written. Able to understand general business concepts and apply them when communicating with diverse groups of people
Positive attitude and outstanding customer service
Accuracy, attention to detail and results oriented
Preferred
Basic exposure, or related coursework in the use of Perl/Python scripting as this would be an added advantage
Working knowledge of navigating Unix/Linux(commands) operating systems, application troubleshooting and familiarity working in a Windows Server (IIS, Services) environment is also helpful
Benefits
Medical
Dental
Vision coverage
Paid time off
Disability insurance
401(k) with match
Life insurance
Other voluntary supplemental insurance coverages
Tuition assistance
Maternity leave
Adoption assistance
Employer/partner discounts
Company
RR Donnelley
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.
Founded in 1864
10001+ employees
H1B Sponsorship
RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (16)
2022 (14)
2021 (6)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
Ink World Magazine
2024-04-25
Labels & Labeling
2024-04-25
financialcontent.com
2023-07-19
Company data provided by crunchbase