Ghirardelli Chocolate Company · 19 hours ago
Restaurant & Retail Manager - NYC - Empire State Building
New York, NY
Full-time
Onsite
Mid, Senior Level
$63K/yr - $78K/yr
3+ years expGhirardelli Chocolate Company is seeking an enthusiastic and dynamic General Manager to lead management of their store at the Empire State Building. The Store Manager will be responsible for managing store operations, ensuring excellent customer service, maximizing financial return, and fostering a positive work environment for employees.
Consumer GoodsFood and BeverageManufacturing
Hiring Manager
Shelbi Di Luca
Responsibilities
Ensures the well-being of the store and its employees through effective management of team practices including safety and risk; prevention, escalation, and response
Effective and timely communication with all levels of the organization by following company standards of professionalism, collaboration and recognition
Works closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
Actively operates with excellence, maximizing sales driving opportunities and actively planning to increase effectiveness within the store, including financial oversight and cost driving measures
Establishes and effectively prioritizes daily store activities for quality operations
Upholds the values of exemplary customer service by modeling behavior and leadership
Monitors sales and labor cost issues daily with a goal to maximize profitability without sacrificing customer service
Responds in a timely manner to all escalated customer service issues
Maintains high standards of cleanliness, food/product safety, and branding requirements
Properly uses POS, SAP and ADP systems in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
Works in tandem with district manager to establish store plans that are attainable and growth-oriented
Works in conjunction with regional manager and finance department to establish profit and loss for the store
Maintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel
Performs payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources department
Develops store personnel and management team, using coaching, mentoring, and empowerment practices
Creates a great place to work through effective communication, fair treatment, company values and building trust
Qualification
Required
3+ years experience in store operations management
Experience and accountability for financial statements including Profit & Loss
Minimum Bachelor's degree in Business or Hospitality or equivalent experience
Company
Ghirardelli Chocolate Company
Founded in 1852, the Ghirardelli Chocolate Company is a manufacturer and marketer of premium chocolate products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1996-03-05Acquired
Leadership Team
Joel Burrows
President and CEO
Recent News
Morningstar.com
2025-12-19
Morningstar.com
2025-12-18
Company data provided by crunchbase