Concentra · 1 day ago
IS Operations Analyst II
US-TX-Addison
Full-time
Onsite
Mid Level
3+ years expConcentra is a healthcare company seeking an IS Operations Analyst II to support their IS Infrastructure and applications. The role involves monitoring operations, managing incidents, and providing customer service while coordinating with various teams and vendors.
Health CareHospitalMedicalPrimary and Urgent CareTherapeuticsWellness
Responsibilities
Monitoring and following runbooks supporting IS Infrastructure and applications
Deliver quality customer service
Performing daily incident and task management
Support the day-to-day operations of the data center and monitoring of environmental infrastructure
Completion of assigned incidents and tasks
Responding to monitoring alerts
Updating monitoring systems
Troubleshoot and document technical issues
Interface with end users and business customers
Work closely with the Service Delivery team to backup in the incident, problem, change processes as requested
Coordinate and communicate with other IS resources who are assigned to support application issues and project tasks
Work with vendors on network and application issues and act as a liaison between technical teams and vendors to drive resolution of issues
Recommend and coordinate updates or creation of needed runbooks
Own resolution of alerts, end-user reports and escalations
Frequently exceed service level objectives by performing proactive review of open incidents and tasks
Follow guidelines and training as new or updated monitoring responsibilities are on boarded to the Network Operations Center
Frequently exceed quality levels by logging all issues promptly and accurately
Engage with others to provide timely communication and escalation of customer impacting problems
Submit and follow the change management process for Internet Service Provider
Engage with Lead to develop and facilitate onboarding of new Operations staff
Provide end user support by following phone and incident management guidelines
Perform an effective hand off to Network Operations Center colleagues on all open issues
Contribute ideas and suggestions for improving policies and procedures
Qualification
Required
Education Level: Associate Degree
Degree must be from an accredited college or university
Experience in lieu of required education is acceptable: Yes
Customarily has at least the following experience: 3 years
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Customer service orientation
Excellent verbal and written communication skills
Ability to work independently with minimal direction, as well as being part of a team
Excellent analytical and problem solving skills are essential
Ability to work with multiple teams and vendors to drive resolution
Resourceful - utilize all tools, expertise and knowledge bases to drive resolutions
Must possess a personal sense of urgency
Ability to effectively multi-task and prioritize
Excellent time management and organizational skills
Attention to detail
Dependable to consistently fulfill shift and schedule expectations
Ability to think outside the box
Willingness and ability to adapt to change
Benefits
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
Company
Concentra
Concentra is a health care center that offers occupational medicine, urgent care, physical therapy, and drug screening services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-07-24IPO
2015-03-23Acquired
Leadership Team
Christopher Axberg
Senior Director Digital Marketing
Recent News
2026-01-19
MarketScreener
2025-12-15
Business Wire
2025-12-08
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