OpenAI · 4 hours ago
Order to Cash, Order Management & Billing
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$158K/yr - $175K/yr
8+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a strategic and hands-on operator to support and scale the processes and systems of their Order Management and Billing Operations function, responsible for operating the end-to-end order-to-invoice lifecycle and ensuring accuracy and compliance.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Own end to end operational readiness for new monetization launches including testing, reconciliation, invoicing integrity, go live execution, and post launch hypercare
Embed AI and automation directly into Order Management and Billing workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing or revenue impacting issues
Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, and Deal Desk to ensure quoting, configuration, provisioning, billing, and ERP stay aligned and integrated as new products and pricing models launch
Build and enforce controls and segregation of duties, ensuring documentation, approvals, reconciliations, and exception handling are clear, repeatable, and audit ready
Ensure data completeness and accuracy during month end close by validating that all order, pricing, billing, and usage information is fully captured and reconciled before flowing into revenue systems
Establish KPIs and performance dashboards that measure billing accuracy, cycle times, automation rates, customer escalations, and overall operational throughput to guide decision-making and prioritization
Develop and maintain operational documentation (SOPs, playbooks, runbooks, training pathways) to support consistent execution and team scalability
Qualification
Required
8+ years of experience across Order-to-Cash, Order Management, and Billing Operations within a SaaS, enterprise software, or high-growth technology environment
In-depth knowledge of SaaS billing models, including subscription, usage-based, and hybrid structures
Hands-on experience with CPQ, ERP, and billing platforms (e.g., Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome)
Exceptional communication skills, capable of cross-functional collaboration and efficient resolution of customer issues
High detail orientation and a data-driven mindset, skilled in analyzing complex billing scenarios and driving continuous process enhancements
A strong understanding of month-end close, reconciliations, and SOX compliance frameworks
Demonstrated success driving automation initiatives and system implementations across the OTC cycle
Strong problem-solving abilities with a proactive approach
Thrive in dynamic environments, demonstrating the ability to navigate ambiguity, solve complex problems, and manage timelines effectively in a fast-paced, ever-evolving setting
Benefits
Relocation assistance
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Fidji Simo
CEO, Applications
Sam Altman
CEO & Co-Founder
Recent News
2026-02-04
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2026-02-04
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