NEOGOV · 8 hours ago
Social Services Program Coordinator (PCN 062023)
Anchorage, AK
Full-time
Hybrid
Mid LevelNEOGOV is seeking a Social Services Program Coordinator to join the Department of Health in Alaska. The role involves ensuring Adult Protective Services investigations meet regulatory standards, managing a multi-disciplinary team, and supporting program improvements through training and quality assurance processes.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Ensure Adult Protective Services (APS) investigations meet the standards outlined in Alaska Statutes, the APS Policy and Procedure Manual, and all applicable state and federal regulations through comprehensive Quality Assurance (QA) process reviews
Manage and facilitate the APS Multi-Disciplinary Team, coordinating with State and community agency stakeholders to support effective collaboration and case outcomes
Work collaboratively with the APS Protective Services Manager to provide internal controls, identify areas for program improvement, assess training needs within the APS team, and support the APS management team in developing and delivering training
Make recommendations on policies and procedures to support the implementation of APS best practices. Develop Proficiency Improvement Plans (PIPs) based on findings from QA reviews to support staff performance and continuous quality improvement
Travel frequently within Alaska by multiple modes of transportation
Qualification
Required
Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving
Any combination of education and/or experience that provides the applicant with competencies in Oral and Written Communication
Any combination of education and/or experience that provides the applicant with competencies in Organizational Awareness
Any combination of education and/or experience that provides the applicant with competencies in Planning and Evaluating
Any combination of education and/or experience that provides the applicant with competencies in Social Services
A valid and current Alaska Driver's License
Requires frequent travel within the State of Alaska
Preferred
Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions
Knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards
Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals
Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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