FirstEnergy · 7 hours ago
Supervisor Network Management System Administration
Akron, OH
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expFirstEnergy is a forward-thinking electric utility committed to integrity, safety, reliability, and operational excellence. The Supervisor, OT SysAdmin NMS position focuses on managing a team of administrators who support and develop complex vendor software platforms related to the electrical grid's operational technology systems.
Clean EnergyEnergyEnergy EfficiencyInformation Services
No H1B
Responsibilities
A superior level of ownership, technical competence, and the ability to regularly demonstrate those skills within the organization is a must
Lead a team of analysts, engineers and system administrators in the architecture, configuration, deployment and maintenance of FirstEnergy’s OT Systems
Champion FE’s Core Values and Behaviors thru coaching and by personal example
Build, Manage and Tune a mission-critical real-time architecture that supports operations 24x7x365 with zero downtime – utilizing proprietary real-time databases, software and networking technologies with an emphasis on Real-Time Systems (RTS) practices and standards
Actively lead and engage in complex technical, standardization and procedural discussions to advance OT Systems and ensure they remain highly available, redundant and performant
Achieve full operational awareness on all system changes
Accept ownership and accountability of issues escalated to this level
Drive the initiation, monitoring, implementation and completion of IT and OT work to achieve these goals
Developing and maintaining integrations between systems and components of systems
Understand the structure and design of application databases
Assist with the ETL development as necessary using vendor specific tooling, bulk/batch import/export processes, Perl, Oracle SQL and PL/SQL following RTS best practices
Utilize approved tooling to customize vendor applications and write custom applications using C++, C#, Perl, Python and when necessary Java
Manage, compare, configure, build and debug vendor software that comprises these systems and work with internal, contact and vendor resources to resolve issues and effectuate enhancements to these vendor platforms
Manage the compilation, deployment and testing of patches and software upgrades across numerous environments
Perform system security administration tasks
Solve complex problems and troubleshoot functionality for issue identification (including debugging); work in conjunction with other IT personnel across various teams and departments
Manage code, scripts and other artifacts in source control tools to ensure governance and providence of deployed software
Develop technical designs specific to the RTS landscape to meet business needs while supporting the overall direction and standards of RTS
Be an active participant in the collaboration of managing and maintaining OT Systems based on IT needs, business requirements and regulatory pressures
Support real-time data acquisition and control of the electrical grid in a reliable and secure manner
Work with enterprise server, storage, networking, datacenter, NOC and desktop teams to deliver robust redundant real-time system and data collection architectures
Standardize on common platforms, integration methodologies, coding languages and tool sets across OT Systems
Develop data queries and reporting solutions to meet customer requirements both internal and external to the team
Execute work to assure on-scope, on-schedule, and landscape compliant deliveries with excellent attention to detail
Excellent communication skills and a desire to clearly communicate in both written and oral mediums to peers on the team and department leadership
Ability and willingness to travel to company sites, work flexible hours, and be available for call-in and after-hours support (7X24 operations)
Eager and active participant in training activities – including training activities at remote vendor locations as required by supervision to become proficient in vendor tool sets
Exhibits FE’s Core Values & Behaviors
Maintain interfaces between FirstEnergy IT systems, including LiveData RTI platform and integrations to the Oracle NMS platform
Manage Oracle Network Management System (NMS) software, including database technologies, schemas, and associated application database administration
Develop Oracle database objects, SQL scripts and interfaces using industry standard tools
Develop custom applications, including .NET, to augment the overall DMS landscape
Qualification
Required
Bachelor of Science degree in Computer Science, Information Systems Management, Electrical Engineering, Electrical Engineering Technologies a similar related technical discipline, or commensurate experience
Commensurate experience includes but is not limited to an additional 4 years of professional experience working with EMS/DMS/OMS systems beyond what is required below
A minimum of 5 years of experience with GE (legacy Alstom) eterra systems – including but not limited to one or more of the following: eterraHabitat, eterraPlatform, eterraControl, eterraSource and associated tools
A minimum of 5 years of experience with Oracle NMS systems
A minimum of 8 years architecting, developing, or administrating in a major SCADA vendor's platform that is not the eterra or NMS system
A minimum of 3 years as an established technical supervisor at FirstEnergy
Demonstrated ability to manage highly complex systems and integrations
Proven ability to lead highly technical teams with grit, determination, and poise
Strong ability to adapt to technologies and embrace complex systems
Experience leading teams (organizationally or on project teams) is required
Highly motivated to take initiative independently and productively within a virtual environment (i.e. working with remote co-workers using virtual technologies)
Demonstrated ability to effectively prioritize and plan work, work on multiple concurrent tasks, and meet deadlines
Proven ability to troubleshoot and solve non-routine problems with little or no guidance
Willingness to openly share knowledge with others on the teams
Ability to be on-call 24x7
Preferred
Experience leading EMS/DMS system teams or projects
Experience leading teams within a transmission or distribution control center environment
Proven track record of implementing IT software projects or upgrades
Experience with IT general controls which include but are not limited to change management, release management, and cyber security policies and procedures
Functional knowledge of Relational Databases
Experience with Oracle databases with proven ability to develop SQL Queries, Stored Procedures, Packages, and Views
Knowledge in areas such as security, network, integration
Knowledge of dynamic routing protocols such as EIGRP, OSPF, BGP
Knowledge of MPLS transport systems
Working knowledge of IP network communications architectures including routing and switching, DNS, TCP and UDP communications
Knowledge of firewall ruleset management practices
Knowledge in Active Directory integration activities such as multi-domain forests and their interaction with complex applications
Experience with databases, particularly Habitat and/or Oracle. Database replication, partitioning and failover experience preferred
Computer programming or scripting skills such as C++, C# , .NET, Perl
Electrical background in Power Systems Engineering or Communications Engineering
Experience with DNP3.0 SCADA protocol
Experience with RS232, RS485 communications
Working knowledge of industry standard SCADA Commissioning practices
Benefits
Competitive pay plus incentive compensation
Company-sponsored pension plan
401(k) savings plan with matching employer contribution
A choice of medical, prescription drug, dental, vision, and life insurance programs
Skills development training with tuition reimbursement
Company
FirstEnergy
We are a forward-thinking electric utility centered on integrity, powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.55BKey Investors
US Department of Energy
2024-11-14Grant· $50M
2023-05-01Post Ipo Debt· $1B
2018-01-22Post Ipo Equity· $2.5B
Leadership Team
Charles E. Jones
President and Chief Executive Officer Member
John Somerhalder
Interim President and Chief Executive Officer
Recent News
2026-01-09
2025-12-19
2025-12-17
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