Lifelines Counseling Services · 15 hours ago
Front Desk Receptionist
Mobile, AL
Part-time
Onsite
Entry Level
$21K/yr - $23K/yr
2+ years expLifelines Counseling Services is seeking a Front Desk Receptionist to manage front desk operations and provide customer service. The role involves scheduling appointments, maintaining client files, processing payments, and handling insurance billing while ensuring a welcoming environment for clients.
AssociationCharityNon Profit
Responsibilities
Front Desk Management
Check phone messages and return calls immediately
Schedule and confirm appointments for clients
Pull fee cards and all required paperwork for the following day's appointments
Produce an appointment list for therapist for the next day and throughout the day, as schedule changes
Maintain appropriate supply of program forms
Complete attendance for needed programs and manage reporting
Client File Maintenance
Open a client file with all the necessary materials with 95% accuracy
Enter client data into computer database
Exhibit proficiency in client database software package
Enter charges, payments and adjustments into database
Balance and process daily receipts at the end of the day
Post insurance payments and maintain financial data files
File away closed files
Ability to interpret insurance and EAP contracts to explain to client
Collect insurance information from clients
Call insurance company to verify benefits and correct mailing address for claims
Ascertain client deductible status
Obtain purchase orders from appropriate agencies
Bill third party payees for services rendered to all contract obligations
Responsible for sending out monthly statements no later than the 30th of each month with 95% accuracy
Maintain accurate records of all transactions ensuring that all third party billing are filed within a week
Maintain monthly counselor stats
Maintain monthly excel stat reports
Run monthly reports
Close client data software package
Maintain appropriate condition of waiting room
Other duties as assigned
Qualification
Required
High school degree or its equivalent
Minimum of two years experience in a professional office setting including front desk work, customer service, and telephone skills
Effective verbal and written communication skills
Regular attendance and punctuality
Ability to tend to details
Multi-task oriented
Ability to complete projects in a timely manner with minimal supervision
Self-motivated
Able to prioritize tasks and manage them efficiently
Ability to use general office equipment including computer keyboard by touch, voice mail system, copy machine, and printers
Must be able to work assigned shift
Proficient with the use of a computer and Microsoft Office programs
Must be able to maintain an effective relationship with, and among employees and clients
Must be able to remain calm in hostile or difficult situations
Must be able to proficiently read, write, and communicate clearly in English
Must be able to use hands, fingers, and wrists, repetitively, using a keyboard and adding machine
Must be able to see clearly with or without corrective lenses
Must be able to hear and speak clearly with or without aids
Must be able to lift up to 20 lbs., occasionally with assistance if necessary
Must be able to sit, stand, walk, squat, bend, and reach overhead regularly
Must be able to communicate and write clearly in English
Benefits
Retirement- agency will match employee contributions up to 5% of employee's pay
Paid Time Off
Holidays - The following days will generally be recognized as paid holidays: New Year's Day, Martin Luther King's Birthday, Mardi Gras Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day, Christmas Day, New Year's Eve Day
The office is closed from Christmas Eve to New Year's Day, at the Executive Director's discretion.
The office is closed the first week in July, at the Executive Director's discretion.
Company
Lifelines Counseling Services
Lifelines Counseling Services is a non-profit organization that provides consumer credit counseling services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase