Rite-Hite · 12 hours ago
Service Tech 1
Danbury, CT
Full-time
Onsite
Entry Level
$33.50/hr - $50.25/hr
1+ years expRite-Hite is a company that delivers industry-leading solutions to keep workplaces safe, productive, and efficient. The Service Tech 1 role involves inspecting, repairing, maintaining, and installing customer equipment while ensuring exceptional customer service and adherence to safety guidelines.
Home ImprovementIndustrialIndustrial ManufacturingManufacturingProfessional ServicesService IndustryWarehousing
Responsibilities
Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service
Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service
Compliance with all company policies and safety guidelines
Perform installation, inspection, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams
As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service
Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets
Maintain compliance with operation and communication standards as per the Field Service Technician Handbook
This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools
Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites
Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction
Occasional (under 20% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required
Other duties may be assigned
Qualification
Required
Must have completed Arbon Skills Assessment Pay Program (ASAPP) Level Two
High school diploma or general education degree (GED)
One to five year's experience in repair and service of hydraulic, mechanical, and electrical equipment
Service Technicians must have a valid drivers license
Passing DOT medical exam
Applicable driver qualification standards at all times
Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Benefits
Comprehensive medical, dental, and vision coverage, plus life and disability insurance.
A robust well-being program with an opportunity to receive an extra day off and more.
A strong retirement savings program with 401(k), company match, and profit sharing.
Paid holidays, vacation time, and personal/sick days each year.
Company
Rite-Hite
Rite-Hite is a manufracturer of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
M
Marc Sundquist
President & CEO at Rite-Hite Doors
Recent News
2025-10-30
vcnewsdaily.com
2025-10-30
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