Dobson Fiber · 1 day ago
Customer Service Representative
Oklahoma City, OK
Full-time
Onsite
Entry Level
1+ years expDobson Fiber is seeking a Customer Service Representative to provide professional and efficient customer service. The role involves managing inquiries, resolving issues, and maintaining accurate customer records while fostering strong customer relationships and handling high call volumes.
Computer Software
Responsibilities
Professionally manage incoming customer requests, ensuring prompt and thorough resolution of issues
Efficiently gather and document customer information, address needs, provide education to reduce repeat contacts, and record interactions in the contact tracking system
Deliver exceptional service in areas such as billing, account activations, and system troubleshooting
Identify and assess customer needs to achieve satisfaction and build trust
Maintain accurate and up-to-date customer records
Foster strong relationships with customers through open and interactive communication
Provide accurate, complete, and valid information using appropriate tools and methods
Address and resolve customer complaints with appropriate solutions, ensuring timely follow-up
Handle customer interactions via phone, email, or mail, including order placement, refunds, and exchanges
Collaborate with the customer service supervisor to ensure service excellence
Process payments and collect pertinent customer information such as addresses and contact details
Persuade customers to reconsider cancellations when appropriate
Utilize computer systems effectively to manage high call volumes
Contribute to a positive team environment with strong motivation and teamwork
Follow company policies, procedures, and regulations
Maintain a clean and organized work area
Demonstrate reliability through consistent attendance and punctuality
Uphold confidentiality of all customer and company information
Complete special projects as assigned by management
Qualification
Required
Proficiency in computer operations, including web-based portals, typing, 10-key, and phone systems
At least one year of experience in a business office environment such as clerical work, administrative assistance, accounting, or data entry
Preferred
Knowledge of telecommunications
Company
Dobson Fiber
Since 1936, Dobson Fiber has been connecting local communities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Francisco Maella
Chief Executive Officer
Brandy Parson, CPA
Chief Financial Officer
Recent News
2025-06-18
2025-05-29
2025-01-06
Company data provided by crunchbase