University of Utah Health Research · 11 hours ago
Outpatient Services Front Desk Reception
Salt Lake City, UT
Full-time
Onsite
Entry Level
$17.66/hr - $23.23/hr
1+ years expThe University of Utah Health Research is seeking an Outpatient Services Specialist to join their front desk reception team at Primary Children’s Outpatient Services Building. This role involves providing excellent customer service, facilitating information flow between medical staff and departments, and ensuring accurate patient registration processes.
Higher Education
Responsibilities
Completes the patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for the completion of patient registration
Enters corrected or new patient data into iCentra and EPIC systems
Prepares paperwork for patient visits
Communicates with patients, providers, and colleagues in a confidential, professional manner using tact and diplomacy
Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate; collects co-payments. Reconciles against daily charge reports
Schedules patient appointments. Contacts patients for rescheduling, missed appointments, and appointment reminders. Monitors patient flow, adjusts workflow as appropriate, and notifies clinical staff
Performs special projects and other clinical support duties as assigned
Qualification
Required
One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience)
Current, valid Utah driver's license at time of hire may be required in some areas
Must be able to maintain a professional demeanor in stressful or difficult situations
This position is patient-sensitive and must fulfill all associated requirements
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
Benefits
Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
14.2% retirement contributions
Generous paid leave time
11 paid Holidays per year
50% tuition reduction for employees, spouses, and dependent children
Flex spending accounts
University provided basic employee life insurance coverage equal to a salary of up to $25,000
Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
Free transit on most UTA services
Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Professional development opportunities
Company
University of Utah Health Research
At University of Utah Health, our world-class researchers work together to tackle some of the toughest problems in health and medicine.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase