Medtronic · 16 hours ago
Associate Technical Service Specialist
Lafayette, CO
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $83K/yr
0+ years expMedtronic is a global leader in healthcare technology, committed to innovation and patient access. The Associate Technical Service Specialist will provide in-house technical support for Medtronic Cardiovascular and Surgical Technology products, troubleshooting hardware and software issues while ensuring customer satisfaction through effective communication and follow-up.
Artificial Intelligence (AI)BiotechnologyHealth CareHealth DiagnosticsMedical Device
Responsibilities
Provides in-house technical support, including hardware and software troubleshooting, for Medtronic Surgical Technologies products
Records all incoming technical support calls and emails into a CRM database
Assesses situations and appropriately investigates and escalates issues
Follows up on all assigned customer complaints, including the procurement of patient information and all other requests from downstream complaint management teams
Assists in managing International requests and emails and responds in a timely manner
Assists in root-cause investigations of complaints, providing technical and clinical use expertise for supported products
Regularly participates in an on-call role, remotely supporting after hours calls
Assists in developing and maintaining service related documentation such as work instructions, SOPs, and knowledge articles
Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service’s interests are well represented
Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems
Assists with other Educational, Service, Marketing, and Business support as needed
All activities must be performed in compliance with the Quality System
Performs duties in compliance with environmental, health, and safety related site rules, policies, or governmental regulations
Performs all other duties as assigned
Qualification
Required
Bachelors degree required with 0 years of experience
Preferred
BS / BA in a technical, scientific, or medical related field
2+ years of work experience in a clinical/technical setting
Familiarity with cardiovascular perfusion
Experience in networked computer environments and operating systems (DOS, UNIX preferred)
Solid aptitude for using mechanical and electronic devices
Prior technical service, support and training experience
Experience in conflict management
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Company
Medtronic
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
10001+ employees
H1B Sponsorship
Medtronic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (349)
2024 (387)
2023 (291)
2022 (310)
2021 (300)
2020 (261)
Funding
Current Stage
Public CompanyTotal Funding
$18.16BKey Investors
NHS EnglandBlackstone Life SciencesTrade Capital Funding
2025-09-15Post Ipo Debt· $1.76B
2024-05-29Post Ipo Debt· $3.24B
2023-03-23Post Ipo Debt· $2B
Leadership Team
Geoffrey Martha
CEO and Chairman Of The Board Of Directors
Linnea Burman
SVP & President, Neurovascular
Recent News
2026-02-04
BioWorld Financial Watch
2026-02-04
2026-02-04
Company data provided by crunchbase