Omega Law Group Accident & Injury Attorneys · 7 hours ago
Intake Manager
West Hollywood, CA
Full-time
Onsite
Mid, Senior Level
$72K/yr - $93K/yrOmega Law Group is a prestigious personal injury law firm serving California and Texas, committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. They are seeking an Intake Manager to lead a team of intake specialists, ensuring high-quality client experiences and managing the intake process for potential legal cases.
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Hiring Manager
Angel Medrano
Responsibilities
Lead, train, and manage the intake team to ensure consistent, high-quality client experiences and adherence to firm standards
Serve as a senior point of contact for potential clients by conducting intake interviews via phone, in person, and other communication channels, particularly for complex or high-value matters
Oversee and actively participate in the intake process, gathering detailed information regarding potential cases, including accident details, injuries, and relevant background information
Evaluate and screen potential cases for eligibility based on firm criteria and legal considerations, making higher-level judgment calls when needed
Provide guidance, coaching, and real-time support to intake specialists on client communication, issue-spotting, and case qualification
Communicate clearly and persuasively with potential clients, explaining the firm’s services, legal process, and next steps while building trust and rapport
Ensure accurate and timely entry of intake and case information into the firm’s case management system and maintain quality control across the team
Monitor intake performance metrics, follow-ups, and conversion rates, and identify opportunities for process improvement
Handle escalated client inquiries and conduct follow-ups with potential clients as needed to obtain additional information or resolve concerns
Collaborate with attorneys and firm leadership to align intake practices with firm goals and case strategy
Perform additional duties as assigned
Qualification
Required
Prior experience managing or leading a client intake team in a legal or similar client-driven environment
Hands-on experience conducting legal intakes and evaluating potential cases
Strong sales and client-relations background with the ability to communicate persuasively, confidently, and empathetically
Demonstrated leadership skills with the ability to motivate, coach, and hold team members accountable
Comfortable making independent, high-level decisions while maintaining alignment with firm guidelines
Preferred
Proficiency in Spanish is desirable, with fluent Spanish speakers strongly encouraged to apply
Benefits
401(k) plan available
Opportunities for professional growth and advancement
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Life Insurance
Paid Time Off
Free onsite parking
Company
Omega Law Group Accident & Injury Attorneys
At Omega Law Group, PC, we represent injured victims throughout the state of California and Texas.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lourdes DeArmas
Partner and Lead Trial Attorney at Omega Law Group
Recent News
2025-11-27
EIN Presswire
2025-07-16
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