Sentry · 2 hours ago
Customer Service Representative
Goldsboro, NC
Full-time
Hybrid
New Grad, Entry Level
$15.76/hr - $23.65/hrSentry is one of the largest mutual insurance companies in the U.S. seeking to provide exceptional customer service through its Customer Service Representative role. The representative will be the first point of contact for customers, ensuring a quality experience by addressing their needs, resolving requests, and maintaining positive relationships.
Insurance
Responsibilities
Ensures a quality customer experience for our insureds and customers by reducing friction points and ensuring an effortless process
Listens to and assesses customer needs to take appropriate action to fulfill their requests
As a key point of contact for customers, builds positive relationships and creates customer confidence, loyalty and retention by resolving requests using knowledge, empathy and sound judgment
Provides timely customer service meeting or exceeding specified service standards
Receives a high volume of telephone calls for assigned line of business and provides upfront assistance to our insureds and customers in need of service
These needs may include locating, providing or obtaining information or documentation, instructions on how to proceed with a claim, answering questions, routing or transferring calls as appropriate, entering data to begin a claim, etc
Navigates multiple systems and technologies to provide and gather information, document actions taken, and accurately resolve service situations in support of insureds and customers
Records and files provided information from each call and/or electronic request in the appropriate system application
This may include loss information, received documentation, payment processing, policy changes with customers, etc
Researches and identifies contact center problems and issues using standard procedures
May assist with handling issues and communicating updates to peers and management
Escalates more complex issues as needed
Reports trends, issues and feedback learned from customer interactions to support continuous improvement
Qualification
Required
High school diploma
Good human relations skills to deal effectively with customer issues in a professional manner
Ability to communicate effectively and accurately verbally and in writing
Knowledge of how to use a computer, keyboard skills and familiarity with software applications such as Excel and Word
Ability to navigate through various technology software to research and accurately resolve service situations is critical to the success of this position
Ability to meet or exceed attendance requirements, providing reliable and predictable attendance. Hours for this job include nights, weekends, holidays
Possesses basic critical thinking, creativity, and problem-solving skills to provide positive resolution
Preferred
Proficiency in Spanish preferred, but not required
Benefits
Flexibility through a scheduled Hybrid work model
Sentry will provide equipment for your home office
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program to encourage charitable giving
Company
Sentry
In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.
Founded in 1904
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Deering
Chief Technology Officer
Todd Schroeder
Chief Administrative Officer and Chief Financial Officer/Treasurer
Recent News
2025-07-11
2025-07-08
2025-05-05
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