Proforce Pest Control · 11 hours ago
Customer Experience Specialist
Boca Raton,FL,US
Full-time
Onsite
New Grad, Entry LevelProforce Pest Control is seeking Customer Experience Specialists to join their corporate team in Boca Raton. This fast-paced role involves handling inbound calls, assisting customers, and driving retention outcomes while balancing customer satisfaction with business interests.
CommercialEnvironmental ConsultingExtermination ServiceResidential
Responsibilities
Handle high-volume inbound calls from customers
Assist with scheduling, service questions, and account concerns
De-escalate issues and retain customers whenever possible
Use strong communication and problem-solving skills to find solutions
Balance customer satisfaction with the best interest of the business
Document interactions clearly and accurately
Work toward performance goals while delivering quality support
Qualification
Required
High school diploma or GED (we love grads!)
Call center or customer service experience? Huge plus
Natural communicator with a knack for empathy and active listening
Quick thinker with calm confidence—even in high-stress calls
Tech-savvy with CRMs and digital tools (FieldRoutes knowledge = bonus points)
Multilingual? Pest-savvy? Even better
Preferred
Experience in retention, sales, customer success, or call center support
Retention and sales backgrounds are strongly encouraged to apply
Benefits
Excellent benefits package with a large company contribution
A workplace culture that values teamwork, growth, and fun while hitting goals
Company
Proforce Pest Control
ProForce Pest Control is a pest control company that provides residential and commercial pest control services.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Spenser Morgan
Chief Operating Officer
Sterling Howard
Chief Marketing Officer
Company data provided by crunchbase