Zillow · 15 hours ago
Director, Mortgage Loan Underwriting
United States
Full-time
Remote
Director/Executive
$175K/yr - $280K/yr
12+ years expZillow Group is transforming the way people buy, sell, and finance homes. The Director, Underwriting is responsible for overseeing underwriting operations, credit decision quality, and underwriter performance, ensuring alignment with guidelines and fostering an exceptional borrower experience.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Lead and oversee underwriting operations, ensuring timely, accurate, and consistent credit decisions across all loan products
Ensure adherence to agency, investor, and regulatory requirements, as well as internal credit policies and underwriting standards
Manage and develop underwriting leaders and teams, fostering a culture of accountability, quality, and continuous improvement
Partner closely with Mortgage Credit Policy to interpret and operationalize agency and investor guidance
Collaborate cross-functionally with Sales and Processing leadership to align underwriting execution with pipeline expectations, service levels, and borrower experience goals
Work closely with Quality Control to address defect trends, audit findings, and repurchase risk, ensuring root-cause remediation and sustainable improvements
Monitor underwriting quality metrics, defect rates, and performance trends; implement corrective actions and process enhancements as needed
Partner with Operations, Risk, Compliance, Product, and Technology to improve underwriting workflows, tools, automation, and scalability
Support complex credit decisions, escalations, and exception requests, exercising sound judgment and risk-based decision-making
Oversee underwriting participation in audits, QC reviews, and repurchase investigations, ensuring timely response and resolution
Contribute to strategic initiatives, including new product launches, guideline changes, and operational transformations
Qualification
Required
12+ years of experience in mortgage underwriting or related credit functions, with at least 5 years in a leadership role
Extensive knowledge of agency underwriting guidelines (Fannie Mae, Freddie Mac) and mortgage regulatory requirements
Proven experience leading large underwriting teams or multi-layered underwriting organizations
Strong analytical and decision-making skills, with the ability to assess complex credit scenarios and balance risk with business objectives
Excellent communication and stakeholder management skills, with a demonstrated ability to influence and align cross-functional partners
Experience operating in a high-volume, fast-paced environment and driving operational excellence through data and process improvement
Benefits
Eligible for incentive compensation
Equity awards
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital ManagementBenchmark,TCV
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
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2026-02-03
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