Wipro · 7 hours ago
ServiceNow BA
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
$60K/yr - $135K/yr
5+ years expWipro Limited is a leading technology services and consulting company focused on building innovative solutions for digital transformation. The ServiceNow BA will be responsible for ensuring ITSM process readiness for production migration and post-migration support, requiring deep expertise in ServiceNow and ITSM processes.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Learning, with deep expertise in design ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal
Conducting end-to-end ServiceNow testing of transformed ITSM processes in SIT, UAT, and Production environments
Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing
Creating UAT testing scenarios for automated testing frameworks (ATF)
Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered
Testing of defects/stories in SIT
Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders
Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays
Creating procedures and training material for end-users
Performing post-migration hyper-care for end-users
Oher ITSM business analyst / process needs as identified by management
Qualification
Required
Minimum of 5 years of experience as an ITSM business analyst
Minimum of 3 years of experience working with the ServiceNow platform as an ITM business analyst
Minimum of 3 years of experience working with as an implementation partner to assist organizations in ServiceNow migrations
Understanding of the Incident, Problem, Change, Configuration, Knowledge, and Request Management processes
Experience in test plan creation and execution, including automated test scripts
Experience implementing systems using the Agile/Scrum methodology, including the user of Jira
Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
Experience designing and implementing IT process workflows, procedures, and technical standards
Solid understanding of service management as it pertains to IT services
Professional working proficiency in English (spoken and written) – native or TOFEL C1/C2, IELTS 7.5 or higher certified or equivalent certification
Preferred
ITIL v3 or v4 foundations certification
Scrum Master certification (CSM)
7+ years of experience working with the ServiceNow platform as a business analyst
Previously experience working within the ITSM operations of incident, problem, and/or change management processes
Benefits
A full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
Morningstar.com
2026-02-03
Company data provided by crunchbase