Sealed Air Corporation · 10 hours ago
Customer Service Partner
Simpsonville, SC
Full-time
Hybrid
Mid Level
3+ years expSealed Air Corporation designs and delivers packaging solutions that protect essential goods transported worldwide. The Customer Service Partner will process orders efficiently, manage customer expectations, and promote sales through upselling and cross-selling.
Consumer GoodsE-CommercePackaging ServicesRetail
Responsibilities
Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit
Handle all incoming communications dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs
Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution
Attend meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy
Communicate with Account Managers (by email/phone/in person), enabling complete visibility of key Customer issues
Record, take ownership and resolve Customer complaints in line with company KPI’s. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction
Continuously identify and resolve the root cause of errors to prevent reoccurrence
Attend all relevant training courses in order to develop skills and increase knowledge of Sealed Air’s products required to carry out role
Assist with other areas of the business as required, providing backup support for team members when necessary
Play an active role in company change process through positive communication to internal and external Customers
Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments
Keep the Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer
Qualification
Required
High School Diploma or equivalent required
Accurate Keyboarding skills
High Speed Internet access for work from home capabilities when such work is permitted or allowed
Able to travel for short periods of time, intrastate/interstate/overseas
Excellent organizational, prioritization and multi-tasking skills
Computer literacy (SAP, Microsoft Office, Gmail and Google docs)
Flexible with work hours – there will be a requirement to cover different time zones
Ability to adapt to change and handle change easily
A team player with a friendly disposition and high energy
Exceptional written and verbal communication skills, with the ability to build relationships by phone & email
Calm & rational thinker able to work under pressure to strict timelines
Able to manage internal/ external customers who are under stress
Willingness to learn and high attention to detail
Self-motivated, ability to take on additional responsibilities as required and work with minimal supervision
Desire to challenge current processes for improvement
Strong analytical skills, adept at problem solving and managing escalations
Preferred
Associate / Bachelor's degree or equivalent work experience preferred
3 to 5 years relevant work experience in a Customer Service function preferred
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discounts
Flexible spending account
Health insurance
Life insurance
Paid elder care
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Company
Sealed Air Corporation
Sealed Air is in business to protect, to solve critical packaging challenges, and to make our world better than we find it.
10001+ employees
H1B Sponsorship
Sealed Air Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (19)
2022 (20)
2021 (15)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$1.16B2025-11-17Post Ipo Debt
2025-11-17Acquired
2024-06-17Post Ipo Debt· $396M
Leadership Team
Patrick Kivits
CEO
Sam Marfatia
Strategy Director & Chief of Staff
Recent News
Packaging-Gateway.com
2026-02-02
Company data provided by crunchbase