Prime Health Services, Inc. · 22 hours ago
Operations Associate
Franklin,TN,US
Full-time
Hybrid
Entry Level
$19/hr - $20/hr
2+ years expPrime Health Services is a national medical cost containment company specializing in customized PPO network solutions. They are seeking a detail-oriented, customer-focused Operations Associate to support several operational departments, ensure data quality, and help maintain a smooth, professional experience for clients and internal teams.
Alternative MedicineHealth CareInsuranceMedical
Responsibilities
Communicate daily with medical provider offices to verify demographics
Research information, respond to emails, and update internal databases
Route questions to the appropriate internal teams
Support audits and special projects to ensure accuracy and compliance
Review client contracts and partner network data
Identify trends and share findings with management
Enter provider demographic and reimbursement details
Scan, file, and assist with basic reporting
Ensure welcome packets and outgoing mail campaigns are completed accurately and on time
Build and maintain accurate medical provider panels for workers’ compensation clients
Log client requests and ensure updates are completed promptly
Welcome visitors, clients, and vendors
Answer main phone lines and route calls
Maintain break areas and manage supply ordering
Assist with meeting set-ups, mail distribution, and general office tasks
Qualification
Required
High School Diploma or GED required; Associate or Bachelor's degree preferred
2+ years of clerical or customer service experience—healthcare experience strongly preferred
Strong skills in Microsoft Office (Word, Excel, PowerPoint, Teams)
Excellent written and verbal communication skills
Ability to multitask, stay organized, and thrive in a fast-moving environment
Strong attention to detail, confidentiality, and reliability
Preferred
Associate or Bachelor's degree
Benefits
Medical Insurance (high-deductible plan with HSA)
Dental and Vision Insurance
Company-paid short-term & long-term disability
Company-paid group term life insurance
Generous PTO: 160 hours (4 weeks) annually, with rollover and cash-out options
Fitbit program with monetary rewards
Employee recognition programs
Corporate office amenities including:
– Specialty coffee machines
– Smoothie bar
– Assorted teas
– Fruit provided by the company
– Collaborative workspaces
– Onsite market
Frequent employee events: potlucks, contests, video game tournaments, Mental Health Awareness Month activities, company carnival, and more!
Company
Prime Health Services, Inc.
Prime Health Services is a leading national Preferred Provider Organization (PPO) network delivering technology-driven cost containment solutions for insurance carriers, third party administrators (TPAs), self-insured employers, captive insurers, and government entities nationwide.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$8M2014-03-20Debt Financing· $8M
Leadership Team
Brian Sharp
CEO/President
B
Bethany Sharp
Chief Operating Officer
Recent News
UK Investor Magazine
2025-11-07
Company data provided by crunchbase