Information Technology Support Specialist jobs in United States
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Cox, Castle & Nicholson LLP · 4 hours ago

Information Technology Support Specialist

positionLA Metro Area
timeFull-time
remoteHybrid
seniorityMid Level
money$80K/yr - $90K/yr
date3+ years exp

Cox, Castle & Nicholson LLP is a leading real estate–focused law firm seeking an IT Support Specialist to deliver high-quality end-user support aligned with the firm’s technology systems and policies. The role involves deploying and supporting desktops and laptops, troubleshooting hardware and software issues, and managing IT equipment inventory.

Consulting
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H1B Sponsor Likelynote
Hiring Manager
Faye Peng, MSHRM
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Responsibilities

Deploy, image, configure, and support desktops and laptops
Install, configure, and troubleshoot hardware, software, operating systems, networking, printers, and peripherals
Resolve end-user issues for desktops, laptops, and thin clients
Support onboarding, role changes, and offboarding (accounts, access, hardware)
Coordinate with vendors for troubleshooting, repairs, and warranties
Assist with desktop-related rollouts, upgrades, testing, and deployments
Monitor and respond to end-user security threats
Manage IT equipment inventory and documentation
Create and maintain end-user support documentation
Provide Help Desk phone and email support
Participate in a rotating after-hours and weekend on-call schedule

Qualification

Technical support experienceWindows 11 expertiseMicrosoft 365 knowledgeTroubleshooting hardwareEndpoint security toolsVPN support experienceDocument management systemsHelp Desk supportITIL/ITSM familiarityTeam collaborationAdaptability

Required

Bachelor's degree
3+ years in a technical support role (law firm experience preferred)
Strong expertise in troubleshooting laptops, desktops, mobile devices, and peripherals
Advanced knowledge of Windows 11, Microsoft 365, and document management systems (iManage Work 10 preferred)
Experience with legal applications such as Litera, DocXTools, document assembly, and Power PDF
Understanding of endpoint security tools (BitLocker, Defender, CrowdStrike, AppLocker, MFA)
Experience supporting VPN, Azure Virtual Desktop, Zoom, and Microsoft Teams
Working knowledge of Group Policy, Intune, Entra ID, Endpoint Manager, and O365 administration
Experience working in a ticketing system and meeting SLAs
Familiarity with ITIL/ITSM concepts; Intune experience is a plus

Benefits

Comprehensive benefits including medical, dental, and vision
401(k)
Vacation time

Company

Cox, Castle & Nicholson LLP

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Cox, Castle & Nicholson is a law firm that specializes in acquisitions, joint ventures, and disposition matters.
dateFounded in 1968
location
Los Angeles, California, USA
people-size201-500 employees
web-link
http://coxcastle.com

H1B Sponsorship

Cox, Castle & Nicholson LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Adam Weissburg
Partner
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Adriana Vesci
Partner
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Recent News

PharmiWeb
Kenneth Kecskes Joins Cox, Castle & Nicholson as Partner
2026-01-21
Business Wire
Cox, Castle & Nicholson LLP Names Two Attorneys to Partnership
2026-01-05
Morningstar, Inc.
Cox Castle Mourns the Passing of Partner Michael Zischke
2025-01-10
Company data provided by crunchbase