Nicklaus Children's Health System · 18 hours ago
Epic Patient Experience Analyst IV
Florida-Ft. Lauderdale-Nicklaus at Broward Health Main Campus
Full-time
Onsite
Mid, Senior Level
4+ years expNicklaus Children's Health System is seeking an Epic Patient Experience Analyst IV to provide expertise in Epic product function, design, build, and testing for patient experience applications. The role involves collaborating with end users, leading projects, and enhancing workflows to improve patient experience processes.
Health CareHospital
Responsibilities
Leads multiple projects from inception to delivery
Sets processes and influences technology frameworks
Helps governance, data definitions, data policies and data quality
Provides Epic product function, design, build, and testing expertise and experience for assigned Epic module related to patient experience applications
Collaborates with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
Leads small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Participates in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
Provides technical consultation including application configuration. Reviews, analyzes, and evaluates system needs to develop recommendations for customers
Develops, supports, and maintains all required system design and build documents and other system documentation
Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Qualification
Required
Bachelor's Degree Computer Sciences, Information Systems or related major (or) 4 years of related IT experience
Certified in Mychart and at least one additional certification
4-7 years Experience in implementations for large organizations
4-7 years Experience in change management processes for the success of IT projects
5 years of direct experience in healthcare information systems development, implementation, and supporting clinical application systems
4-7 years Experience in patient portals and workflows that enhance the patient experience
4-7 years Implementing patient scheduling workflows, including decision trees, order scheduling, and e-visits
4-7 years Implementing Kiosks and other patient facing applications
Direct client healthcare domain knowledge such as clinical documentation workflow, order sets, orders workflows, patient portal, closing encounters, and patient flow
Able to lead multiple projects from inception to delivery
Ability to communicate with patients and staff on patient portal and functionality around it
Preferred
Experience in a complex setting such as Pediatric, tertiary, or quaternary health system
Company
Nicklaus Children's Health System
Nicklaus Children's relies on community support to continue providing the best care for every child in need right here in South Florida.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer McCafferty-Fernandez
Senior Vice President, Strategy & External Affairs, Chief of Staff to CEO
Matthew Love
President & CEO
Recent News
HealthCareIT News
2025-10-17
2025-10-09
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