Source One Technical Solutions · 8 hours ago
Fleet Support Engineer
Source One Technical Solutions is assisting an on-demand, autonomous ride-hailing company in hiring a Fleet Support Engineer who will actively contribute to the operational uptime of the company's fleet. The role involves diagnosing complex hardware/software-related issues, collaborating with engineering teams, and maintaining troubleshooting documentation.
Responsibilities
Serve as the primary point of contact for real-time escalations for sensor-related fleet issues
Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues
Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions
Perform hardware bring-up and validation procedures for new sensor components (LiDAR, radar, cameras, etc.)
Design and implement diagnostic procedures to streamline future troubleshooting processes, with a focus on sensor calibration and data integrity
Historical review of vehicle/fleet data, including sensor data, identifying trends and issues. Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities
Develop and implement effective countermeasures across the fleet to prevent recurring issues
Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions
Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability
Availability for overtime as needed, with advanced notice provided. Willingness to travel occasionally within the U.S. to support various operational locations
Qualification
Required
Minimum 8 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a specific focus on perception systems and sensors
Bachelor's degree in Electrical Engineering or Computer Engineering
Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot
Understanding of hardware and software systems architecture, communications to support in an operations setting. Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
Self-starter, ability to build relationships across the company
Ability to comprehend schematics, electrical diagrams, connector end views/pinout
Pass a background check
Preferred
Experience with electric vehicle technology
Experience with remotely supporting vehicle troubleshooting
Knowledge of vehicle systems and diagnostics tools
Experience with Linux & Python-based programming systems for fleet-level data processing
Experience with software that interfaces with hardware. Familiarity with networking, TCP, and socket programming
Company
Source One Technical Solutions
Source One Technological Solutions is a specialist consultancy provider in the fields of information technology, research and engineering.
Funding
Current Stage
Growth StageCompany data provided by crunchbase