Apolis · 15 hours ago
Support Tier 1
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$0/hr - $22/hrApolis is seeking a Service Desk Contractor to provide first-level end-user support and incident diagnosis for applications, endpoints, and infrastructure. This role acts as a single point of contact between the end-user and IT resources, documenting interactions and managing ticket routing and incident resolution.
ConsultingEnterprise ApplicationsEnterprise Resource Planning (ERP)Information TechnologyIT InfrastructureIT ManagementMobileSoftwareWeb Hosting
Responsibilities
Responds to incoming interactions initiated via phone
Fulfills incoming service requests
Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies
Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions
Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller’s satisfaction
Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner
Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members
Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes
Performs other job-related duties as assigned or apparent
Qualification
Required
High School Diploma or G.E.D
Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products
Ability to communicate technical information to non-technical users
Preferred
Experience remotely supporting and troubleshooting modern IT endpoint hardware technologies and software products
Company
Apolis
Apolis is a IT consultancy that offers provides ERP solutions, hosting, assessment, web and mobile, IT staffing and IT workforce solutions.
Founded in 1996
501-1000 employees
H1B Sponsorship
Apolis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (15)
2022 (15)
2021 (12)
2020 (122)
Funding
Current Stage
Late StageLeadership Team
Amar Shokeen
President/ CEO
Rita Shokeen
COO
Company data provided by crunchbase