Veracity Software Pvt. Ltd. · 10 hours ago
Technical Account Manager
Los Angeles, CA
Full-time
Onsite
Senior Level
5+ years expVeracity Software Pvt. Ltd. is seeking a Technical Account Manager to support flexographic packaging accounts in a competitive ink market. The role involves managing technical support, overseeing troubleshooting and product performance, and collaborating with various teams to deliver tailored solutions for customer retention and growth.
Information Technology & Services
Responsibilities
Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines
Oversee on site troubleshooting, ink optimization, and product performance evaluations
Coordinate and lead press trials, product introductions, and technical audits at customer facilities
Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs
Develop and implement technical service strategies that support customer retention, growth, and innovation
Build strong relationships with key customer stakeholders, acting as the primary technical point of contact
Provide guidance and mentorship to technical representatives or field service personnel, where applicable
Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement
Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship
Qualification
Required
Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred
5+ years in a technical role supporting wide web flexographic and/or gravure printing
Proven experience with water based and solvent based inks and coatings used in flexible packaging
Demonstrated ability to lead customer facing technical engagements and manage technical projects independently
Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments
Skilled in color matching, print troubleshooting, and print defect analysis
Effective communicator with excellent customer service and cross functional collaboration skills
Able to travel occasionally (up to 25%) to customer sites, manufacturing plants, and regional meetings
10 years of progressive experience in technical program or project management working across functions and within the organization to achieve his/her goals
Ink or specialty chemical industry experience is a plus
Preferred
Experience with color management systems (e.g., X-Rite)
Understanding of lamination, coating, and post print converting processes
Familiarity with VOC compliance, safety protocols, and system regulations
Company
Veracity Software Pvt. Ltd.
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase