Aston Carter · 23 hours ago
Onboarding Specialist
Austin, TX
Contract
Onsite
Mid Level
$30/hr - $30/hr
3+ years expAston Carter provides world-class corporate talent solutions, and they are seeking an Onboarding Specialist to support the vetting process in collaboration with various managers. The role involves developing and refining vetting processes, improving customer experience, and managing operational tasks to enhance efficiency.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Demonstrate comprehensive workflow knowledge and provide leadership to Vetting Support team members
Utilize existing workflows to develop, test, and refine new vetting processes for program expansions
Create, execute, and track vetting plans for Delivery Partners using internal tools
Complete and track key steps of the vetting process with multiple data management and communication tools
Identify opportunities for improving the customer experience and work collaboratively with team members
Define processes to execute independently and autonomously
Build, implement, and meet assigned goals using knowledge and skills
Improve SOPs for gaps in existing processes
Escalate issues and process pain points for resolution and improvement
Define roadblocks and risks, identifying solutions with team members and stakeholders
Work independently to execute defined SOPs and develop or improve processes
Track and report progress on key metrics specific to functional areas and end-to-end workflows
Execute process-wide priority projects to improve operations performance with the Program Management team
Provide support for data collection, preparing reports, and reaching out to multiple stakeholders
Manage escalations on routine/predefined tasks
Execute important tasks and activities independently
Identify day-to-day operational problems and suggest tactical solutions
Establish key reporting for functional areas and provide reports to senior management/stakeholders
Qualification
Required
3+ years of experience in an administrative support capacity, preferably from a large organization
Prior experience with MS Excel
Experience in logistics, onboarding, process analysis, and process improvement
Experience with vetting and partner onboarding support
Preferred
Salesforce experience highly preferred
Bachelor's Degree strongly preferred
Experience in verifying business documents and validating business documentation
Ability to verify EIN and articles of organization
Experience in proving applicants' business ownership and verifying business records and personnel
Experience in tracking background checks in Accurate
Ability to communicate with ADEs, Account Managers, and BDMs
Experience in reviewing business docs, FAQs, and writing SOPs
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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