24 Hour Fitness · 11 hours ago
Front Desk & Sales: base + comission
Mililani Town, HI
Contract
Onsite
Entry Level
$16/hr - $16/hr
1+ years exp24 Hour Fitness is a fitness company that seeks a Sales and Service Expert to deliver an outstanding sales and service experience to guests and members. The role focuses on member acquisition, retention, and achieving sales revenue goals through effective communication and relationship-building.
CommunitiesFitness
Responsibilities
Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs
Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk
Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools
Effectively and professionally enrolls guests using Company sales techniques and protocol
Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests
On-boards new members successfully and assist with all member retention activities in order to drive club profitability
Consistently achieves or exceed personal and team sales goals
Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites)
Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone
Responsible for effectively setting appointments for all leads and potential new business opportunities
Communicates and promotes local and global marketing campaigns to leads and members
Manages and follows up on leads/new business by using a Lead Management System
Executes daily planner to track and plan for successful lead management and selling activities
Consistently achieve or exceed personal productivity goals
Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention
Ensures members receive a friendly greeting/check-in and prompt attention to their needs
Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content
Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate
Provides a clean, friendly, well-maintained club to members and guests and helps new members become comfortable in the club
Qualification
Required
In-depth knowledge and experience with sales practices and techniques
General understanding of Fitness Industry
Ability to work with computers
Strong interpersonal communication skills
Strong customer service skills
Independent, self-starter with strong organizational skills
Ability to work as part of a team
Ability to operate Point of Sale (POS) System
High School Diploma or GED
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment)
Preferred
Knowledge of Membership System software preferred
Bachelor's degree preferred
Prior experience in fitness or retail industry preferred
1-2 years of experience in service sales preferred
Company
24 Hour Fitness
24 Hour Fitness is the world's largest privately owned and operated fitness center chain, and third in number of clubs behind Gold's Gym
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$305MKey Investors
The TCW Group
2026-01-07Acquired
2025-05-13Debt Financing· $305M
Leadership Team
Karl Sanft
President & Chief Executive Officer
Mark Mastrov
Owner
Recent News
Business – Latest Financial & Stock Market News | New York Post
2026-01-11
Company data provided by crunchbase