Rockdale County · 6 hours ago
Customer Service Manager
44 Water/Sewer, Conyers, GA, US
Full-time
Onsite
Senior Level
$57K/yr - $75K/yr
6+ years expRockdale County is seeking a Customer Service Manager responsible for coordinating and managing the Customer Service Division's efforts. The role includes supervising staff, developing operational procedures, and managing budgets to ensure effective customer service delivery.
Government Administration
Responsibilities
Supervises and evaluates the performance of assigned staff; interviews and recommends applicants for hire; recommends disciplinary actions; plans, coordinates, and arranges for appropriate training for subordinates. Provides technical guidance regarding new or complex procedures
Plans organizes, schedules work activities, and assigns personnel to perform work and projects
Sets goals for functional areas monitors and evaluates the effectiveness of assigned functional areas, and identifies areas for improvement
Develops standard operating procedures for the division
Develops proposals and evaluate service contracts. Manages annual contracts for mailing services and meter readings. Meets with vendors and contractors to resolve problems. Writes bid specifications
Assists in the preparation of the annual division budget, and administers and manages the budget
Prepares internal reports for financial performance, internal audits, regulatory, agencies, and intergovernmental agencies
Meets with customers to resolve complaints, and account disputes and secure account payments. Approves account adjustments and processes adjustments on problem accounts
Monitors and maintains division equipment
Implements controls and audit procedures for billing and payment of bills
Assist Deputy Director of Customer Care and Business Affairs with Special Projects
Manages marketing programs and works with the Community Affairs and Innovative Programs Department to provide system impacts to the customer base
Responds to special requests for information such as Open Records Ad. subpoenas and audit requests; respond to requests from customers and Commissioners
Qualification
Required
Bachelor's degree in Business or Public Administration, Finance, Accounting, Marketing, Public Relations, or a related field
Six (6) years of progressively responsible customer service experience including at least two (2) years of supervisory/managerial responsibilities
OR have a combination of education, training, and work experience that is equivalent to #1 and #2 above and provides the requisite knowledge, skills, and abilities for this job
Valid State of Georgia Driver's license
Preferred
Call Center Manager and/or Call Center Supervisor experience preferred
Utility customer service experience
Benefits
401a Match Full-Time
Company
Rockdale County
Rockdale is a perfectly-positioned community with a rock-solid approach dedicated to excellence in customer service, quality of life, and global economic development.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase