Aston Carter · 8 hours ago
Office Supervisor
Appleton, WI
Full-time
Onsite
Entry, Mid Level
$21/hr - $25/hr
1+ years expAston Carter provides world-class corporate talent solutions and is seeking an Office Supervisor. In this role, you will be responsible for leading day-to-day operations, ensuring client satisfaction, and supervising office staff during peak seasons.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Run daily office operations including opening/closing, staffing, scheduling, client flow, and store readiness
Ensure a clean, welcoming, and professional environment that drives client satisfaction and repeat business
Lead and coach the team by supervising Tax Preparers and office staff, coordinating onboarding and training with Regional Ops leadership, and upholding company procedures
Act as the primary in-office escalation point for client service and issue resolution, maintaining exceptional service standards and quick resolution of concerns
Reinforce preparation accuracy, documentation standards, and adherence to federal/state/local rules and company policies
Execute simple community and field marketing tactics to drive traffic during peak and off-peak windows
Complete daily operational reports and coordinate routing of returns to virtual preparers when appropriate
Qualification
Required
Administrative support
Office management
Data entry
Filing
Tax preparation
Administration
Clerical
Customer service
Office operations
Proficiency with common office/tax software
Supervisory or office leadership experience (1-2+ years) in a fast-paced, customer-facing setting
Strong organization, communication, and problem-solving skills
Comfortable guiding preparers on process and quality and liaising with regional leaders
Ability to flex to nights/weekends and extended hours during peak season
Preferred
Exposure to tax preparation preferred
PTIN eligibility is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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