Nevada Health Centers · 5 hours ago
Information Technology Support Technician
Elko, NV
Full-time
Onsite
Entry, Mid, Senior Level
2+ years expNevada Health Centers is an employer of choice offering comprehensive benefits. They are seeking an IT Support Technician to provide technical assistance, training, and support in the use of IT hardware and software, while performing related duties as needed.
DentalHealth CareMedical
Responsibilities
Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response
Troubleshoot and coordinate resolution to desktop communication problems, networking and remote system connections; troubleshoot software and equipment errors, and coach users in correcting reported problems
Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, and customer satisfaction
Prepare, maintain and follow technical documentation and procedures; perform preventative maintenance and repair hardware
Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service
Carry out security administration by maintaining tables and adding, purging, and migrating users
Assist in ensuring data integrity
Maintain confidentiality of all information contained in NVHC systems
Coordinate equipment deliveries, software licensing compliance, inventory, and asset control
Consult with users on re-engineering business processes and the use of technology, products, and services; develop and conduct training in operation and use of hardware and software
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Travel to health center locations when necessary
Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
Must develop positive working relationship with teammates and customers
Follow and suggest updates to department procedures
Comply with HIPAA, OSHA and other regulatory requirements
Completion of other assignments made by department leadership
Qualification
Required
High School diploma or equivalent and two years of experience in hardware/software support or Associate degree in related field
Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
Ability to develop positive working relationships with teammates and customers
Ability to follow and suggest updates to department procedures
Compliance with HIPAA, OSHA and other regulatory requirements
Ability to travel to health center locations when necessary
Ability to maintain confidentiality of all information contained in NVHC systems
Ability to take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes
Ability to maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Completion of other assignments made by department leadership
Preferred
Bachelor degree in related field
Networking and server management experience
Benefits
Competitive compensation, with annual merit increases
Company sponsored PPO medical plan and buy-up option, vision, and dental plans
403(b) retirement plan with employer match
Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
Company paid life/AD&D and long-term disability policies
Company
Nevada Health Centers
Nevada Health Centers is a healthcare organization offering behavioral health, family medicine, and dental health services.
201-500 employees
H1B Sponsorship
Nevada Health Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2024-09-26Grant
Leadership Team
Ashley Thompson
Human Resources Business Partner
Branden Sparks, MBA
Human Resources Business Partner
Recent News
Nevada Business Magazine
2023-12-25
Montana Free Press
2023-12-25
Company data provided by crunchbase