Iowa Bankers Association · 8 hours ago
Health Insurance Customer Service Representative
Johnston,IA,US
Full-time
Onsite
Entry Level
1+ years expThe Iowa Bankers Association is seeking a Customer Service Representative to provide assistance to members regarding health, dental, and vision plans. The role involves handling inquiries, educating members on benefits, and maintaining accurate records while ensuring compliance with privacy regulations.
AssociationCommunitiesNon Profit
Responsibilities
Receives telephone inquiries regarding various aspects of the group health, dental, and vision program such as claims, eligibility, and coverage questions
Educate members on plan benefits, coverage limitations, and coinsurance/deductibles/out-of-pocket maximums using plain, clear language
Protect member privacy and comply with HIPAA and company policies to verify caller and ensure proper documentation is on file before releasing protected health information
Maintain accurate record keeping for member providing summary of call, listing any actionable items, creating follow-up tasks when necessary, and indicating resolution of call
Navigate multiple systems while assisting members to search for information in knowledge base system, claims payor systems, and benefits administration system
Conducts research and resolves issues for customer inquiries in a timely manner
Responsible for prepping documents for scanning purposes and handling outgoing mail
Provides additional administrative support for the department
Other testing, projects and duties as assigned related to the job
Qualification
Required
High school diploma or general education degree (GED)
One to two years of related experience and/or training, or equivalent combination of education and experience
Ability to operate PC, Copy machine, scanner, fax machine and telephone
Proficient with Microsoft Office
Strong customer service skills including active listening, empathy, attention to detail, and problem solving
Ability to organize and prioritize tasks and work assignments; ability to complete multiple tasks simultaneously with accuracy and quality
Excellent written and oral communication skills
Must be willing to obtain Iowa Accident Health and Life insurance license within the first year of employment
Company
Iowa Bankers Association
Iowa Bankers Association is a non-profit organization that provides advocacy, education, compliance, and marketing services to its members.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Corridor Business Journal
2025-08-08
Corridor Business Journal
2025-03-06
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