Windsor Communities · 16 hours ago
Property Support Associate - Prior Resident Support
United States
Full-time
Remote
Mid Level
$27.19/hr - $36/hr
3+ years expWindsor Communities is a property management company seeking a Property Support Associate to assist in various administrative and customer service functions remotely. The role involves handling resident inquiries, processing tasks, and maintaining operational relationships to ensure effective property management services.
Real Estate
Responsibilities
Responding to resident and property employee queries in a timely and accurate means, via phone, email, or chat
Coordinate and process all assigned tasks and inbound resident and property requests in a timely, consistent, and accurate manner in accordance with all local and state regulations as well as in compliance with company policies and procedures
Build and maintain operational relationships with each customer, both residents and property associates, driving standardization and compliance
Proactively identify residents' needs or challenges and collaborate with the property team and leadership team to resolve
Contribute to departmental improvements, with intentions to improve the future state of all existing administrative task processes and procedures
Maintain established team Key Performance Indicators regarding response time, quality, accuracy, and compliance
Other duties as assigned
Qualification
Required
Experience working onsite preferred
Must demonstrate strong administrative and communication skills, both written and verbal
Strong problem solving and analytical skills
Understanding of database concepts, resident ledgers, and workflows
Excellent organization and time management skills
Familiar with multi-family software solutions. Yardi experience preferred
Compassion for the end user experience
Capable of prioritizing multiple tasks and meeting deadlines
Excellent organizational and communication skills as well as an ability to translate ideas into non-technical language
Strong analytical skills and a good understanding of human behavior
Able to work in a fast-paced ever-changing environment
Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training preferably in property management/customer service; or equivalent combination of education and experience
Experience working in a real estate environment and/or property management operations, financial administration, and knowledge of YARDI and Microsoft Office preferred
Ability to read, analyze, and interpret resident ledgers, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to end users and/or top management
Preferred
Experience working onsite preferred
Familiar with multi-family software solutions. Yardi experience preferred
Experience working in a real estate environment and/or property management operations, financial administration, and knowledge of YARDI and Microsoft Office preferred
Benefits
1 hour of paid sick and safe time for every 30 hours worked
10 days of paid vacation time accrued bi-weekly
6 weeks of paid parental leave
10 paid holidays annually
Up to 3 floating days
Company
Windsor Communities
Windsor Communities is an online real estate platform that allows users to search, buy and sell apartments.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Morningstar.com
2025-08-08
2025-06-04
Business Wire
2025-05-17
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