ASRC Federal · 11 hours ago
IT Systems Technician
Ashburn, VA
Full-time
Onsite
Mid Level
3+ years expASRC Federal is a leading government contractor furthering missions in space, public health, and defense. They are seeking an IT Systems Technician to support the operational and maintenance requirements of the Passenger Systems Program Directorate, providing crucial support in maintaining IT systems and troubleshooting technical issues.
ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Provide Tier I and Tier II support for PSPD systems, resolving issues related to application access and user roles
Install and configure of desktop workstations, laptops, tablets, and wireless access points, including re-imaging them and sanitizing old devices in support of passenger operations
Resolves hardware/software interface and interoperability issues in support of passenger operations
Diagnoses and resolves problems in response to customer reported computer and network incidents to minimize downtime for passenger operations
Assist in monitoring and tracking incident tickets, addressing end-user queries, and escalating issues when necessary
Participate in regular system maintenance schedules, including software updates and hardware checks
Collaborate with other branches within the OIT to ensure seamless operations and swift resolution of issues
Assist in the preparation and maintenance of Standard Operating Procedures (SOPs) and documentation of system changes
Compile monthly status reports outlining support activities, system performance, and user feedback
Provide training and guidance to end-users on the proper utilization of PSPD applications and systems
Support users in navigating security protocols and ensuring compliance with CBP regulations
Coordinate with project managers and technical leads in implementing system upgrades and enhancements
Aid in the facilitation of design review sessions and stakeholder meetings to discuss system designs and requirements
Adhere to CBP Information Systems Security Policies and maintain eligibility through required security training
Participate in maintaining documentation related to security clearances and compliance requirements
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 3 years of experience in IT support or a related field, preferably in a government or large organizational setting
Strong understanding of computer systems and applications
Proficiency in troubleshooting hardware and software issues
Excellent written and verbal communication skills
Ability to work collaboratively in a team-oriented environment
US Citizenship to successfully complete a government issued background investigation
Ability to obtain a Public Trust
Preferred
Familiarity with Federal regulations and CBP's operational necessities is a plus
Benefits
Health care
Dental
Vision
Life insurance
401(k)
Education assistance
Paid time off including PTO
Holidays
Any other paid leave required by law
Company
ASRC Federal
ASRC Federal provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Felix
President & Chief Executive Officer
Joseph Winthrop
Chief Financial Officer
Recent News
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2026-01-11
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2025-12-13
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