HTC Global Services · 8 hours ago
IT Operations Support Specialist
Dearborn, MI
Full-time
Hybrid
Senior Level
5+ years expHTC Global Services is committed to providing reliable IT operations support, and they are seeking an IT Operations Support Specialist to manage their technology infrastructure. The role involves overseeing servers, networks, and other critical systems, while also troubleshooting and configuring user systems to ensure operational efficiency.
Information TechnologyInsuranceSoftware
Responsibilities
Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms
Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls
Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks
Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats
Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems
Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary
Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements
Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications
Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository
Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices
Qualification
Required
Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms
Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls
Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks
Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats
Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems
Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary
Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements
Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications
Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository
Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices
Scripting, Linux, Hardware Experience, Root Cause Analysis, GitHub, Virtualization, System Administration
5+ experience in relevant field
Certification Program
Preferred
Ansible
Dynatrace
Service Level Agreements
Jenkins
Bachelor's Degree
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
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