Ford of Boerne · 6 hours ago
Automotive Service Advisor / Writer - Fredericksburg Chevy GMC
Fredericksburg, TX
Full-time
Onsite
Entry, Mid LevelFredericksburg Chevrolet GMC is looking for a motivated, customer-focused Service Advisor to join their growing service team. The role involves managing customer relationships, creating accurate repair orders, and ensuring effective communication between customers and technicians.
AutomotiveCustomer ServiceRetail
Responsibilities
Greet customers in the service drive and build rapport quickly
Listen to concerns, ask the right questions, and document concerns clearly
Write repair orders and recommend maintenance based on mileage, condition, and manufacturer guidelines
Provide transparent estimates, timelines, and repair updates
Maintain strong follow-up communication (phone/text/email)
Upsell ethically by educating customers on safety and preventative maintenance
Ensure high CSI/customer satisfaction performance through professionalism and consistency
Qualification
Required
Ability to multitask and stay organized under pressure
Professional appearance and positive attitude
Preferred
Service Advisor experience preferred (dealership experience a plus)
Basic mechanical understanding is strongly preferred
Benefits
Competitive pay plan (draw + commission/bonuses)
Health, dental, and vision insurance
Paid vacation and holidays
401(k) retirement plan
Employee discounts (service & vehicle purchase programs)
A stable, professional environment with leadership support
Career growth opportunities
Company
Ford of Boerne
Ford of Boerne is a car dealer that provides car, truck, SUV models, new Ford vehicles, and used cars.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase