GE HealthCare · 12 hours ago
Director of Customer Success
United States
Full-time
Remote
Director/Executive
$152K/yr - $228K/yr
6+ years expGE HealthCare is a leading global medical technology and digital solutions innovator. The Customer Success Director for Women’s Health Mammography focuses on building relationships with Key Opinion Leaders (KOLs) to drive customer advocacy and success, ensuring alignment with GE HealthCare’s mammography portfolio.
AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical
No H1B
Responsibilities
Develop, deepen, and sustain long-term, trust-based relationships with KOLs and strategic customers across the United States and Canada
Serve as a primary point of engagement for KOLs, ensuring their voices influence strategy, innovation, and go-to-market execution
Act as a trusted advisor by understanding customer clinical, operational, and strategic priorities and aligning GE HealthCare solutions to support measurable outcomes
Partner cross-functionally to ensure successful customer adoption, utilization, and advocacy of mammography products, services, and solutions
Drive customer success strategies that result in strong reference sites, testimonials, speaker engagements, and perception studies
Support development of Centers of Excellence, show sites, and peer-to-peer learning opportunities that demonstrate clinical and workflow value
Work closely with Sales, Applications, and Services teams to manage and influence the commercial funnel through strategic customer engagement
Coordinate customer activity plans to increase market penetration, solution adoption, and long-term partnership value
Within assigned geography, support the sale of products, services, solutions, and projects through customer-centric engagement and consultative selling
Maintain deep expertise in mammography clinical practices, workflow trends, and competitive differentiation
Contribute to segment strategy, policy development, and execution by translating customer insights into actionable recommendations
Leverage technical and clinical expertise to analyze data, assess customer needs, and propose innovative solutions
Act as a mentor and resource for colleagues, sharing best practices in customer engagement and KOL development
Lead or contribute to small-to-medium projects that support customer success, market development, and clinical collaboration
Communicate complex or sensitive information effectively, building alignment and consensus across internal and external stakeholders
Qualification
Required
Bachelor's degree OR High School Diploma / GED with a minimum of 6 years of mammography experience
Must reside within the assigned region
Ability to travel up to 50%
Preferred
10 years of mammography experience preferred
Extensive experience in mammography with established KOL relationships within the Women's Health market
Demonstrated success in building and sustaining executive-level customer relationships
Strong analytical and problem-solving skills with the ability to navigate complex customer environments
Proven ability to lead programs or projects and influence without authority
Ability to document, plan, market, and execute customer-facing programs
Excellent communication and presentation skills, with the ability to influence clinical and business stakeholders
Benefits
Medical
Dental
Vision
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
Tuition reimbursement
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
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2026-02-03
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2026-02-02
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