Intuitive · 8 hours ago
Manager Services Technical Writing
Sunnyvale, CA
Full-time
Onsite
Senior Level, Lead/Staff
$157K/yr - $226K/yr
8+ years expIntuitive is a global leader in robotic-assisted surgery and minimally invasive care. The Manager of Services Technical Publications is responsible for the development and maintenance of high-quality Field Service documentation, leading a team of technical writers to improve processes and ensure timely delivery of documentation.
Health CareManufacturingMedical Device
Responsibilities
Lead and mentor technical writers by providing coaching, feedback, and guidance on best practices to drive improved performance and professional growth
Establish and maintain accurate resource and demand planning to build aggressive but realistic delivery targets that support Intuitive’s innovation and continuous improvement goals
Establish and manage dashboards, workflows, and platforms (e.g. IXIA CCMS, Confluence, Jira, Smartsheet, Tableau, etc.), partnering with shared services as needed, to monitor and report progress against clearly articulated goals, maintaining high visibility with project teams
Proactively identify potential risks to goal attainment, develop and deploy effective mitigation plans to avoid downstream disruption to project plans
Enhances design and structure of stylesheets, re-use strategy, and process for authoring and updating service procedures
Works cross-functionally, both upstream and downstream, to identify and help drive process improvement for adjacent dependencies in the end-to-end process. Key partners include Product Support Engineering, Software Development, Software Testing, Product Management, and Product Management
Build and maintain proficiency in industry best practices to ensure the technical writers are fully leveraging advanced application or AI-based tooling capabilities for authoring, reviewing, and releasing content
Work directly with architects and consultants to ensure document structure is optimized for service users and automation processes
Guide technical writer definition and structure for new content for Field Service documentation (service procedures and technical bulletins)
To maintain technical and process relevance, and augment resource plans as needed, regularly contribute directly to content creation by planning, writing, editing, and maintaining service procedures and illustrations for medical device systems
Conduct validation and verification of technical documentation
Complete documentation control steps to release final documentation. This includes Change Orders in the documentation control system
Train and adhere to policies, procedures, and quality documents
Use skills as an experienced technical communication professional with understanding of industry best practices and company objectives to resolve complex issues in creative and effective ways
Qualification
Required
8+ years of technical writing experience, with 3+ years in a management role in a hardware, software, or engineering environment, including generating and managing the delivery of documentation for various technical audiences
Strong writing and grammar skills in areas of content development by using minimalist, topic-based writing style. Analytical ability to swiftly grasp and effectively communicate complex scientific and engineering concepts for intended audiences
Strong organizational and project-management skills with ability to manage deliverables for multiple projects under tight deadlines, set priorities, and manage time effectively
Demonstrated experience with establishing content governance and strategy
Strong coaching and leadership skills with an innate desire to solve hard problems and drive continuous improvement (personally, for the team, and for processes and tools)
Strong understanding of mechanical concepts and complex mechanical devices
Ability to quickly grasp new concepts, learn new products, and adapt to/lead through change
Experience with current versions of standard authoring tools, including Adobe Acrobat and InDesign; and Microsoft Excel and Word
Experience with DITA XML authoring tools. IXIA experience highly desired
Experience with component content management systems (CCMSs) required
Professional references and writing examples expected
Minimum Bachelor's degree in a related field required
Preferred
Bachelor's degree in engineering sciences, professional writing or equivalent preferred
Previous experience with medical devices and a regulated environment preferred
Experience with Adobe Illustrator and Photoshop, or equivalent desirable
Company
Intuitive
Intuitive designs and manufactures robotic-assisted surgical systems.
10001+ employees
H1B Sponsorship
Intuitive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (339)
2024 (238)
2023 (181)
2022 (285)
2021 (145)
2020 (138)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
St. Cloud Capital
2003-04-30Post Ipo Equity
2000-06-23IPO
1996-01-01Seed· $5M
Leadership Team
Gillian Duncan
Senior Vice President, Professional Education & Program Services - Worldwide
Myriam Curet
Executive Vice President & Chief Medical Officer
Recent News
GlobeNewswire
2026-01-23
2026-01-23
Company data provided by crunchbase