Fleet Response · 15 hours ago
Call Center Representative
Hudson, OH , Hudson, OH, US
Full-time
Hybrid
New Grad, Entry Level
$0/hr - $16/hr
0+ years expFleet Response is a company specializing in claims management and accident management services. They are seeking a Call Center Representative who will be responsible for providing customer service to clients and drivers, assisting them with various inquiries and ensuring proper documentation for subrogation demands.
Management Consulting
Responsibilities
Answers calls in a professional manner. Directs all non-rental or claim calls to appropriate department or person. Takes message or forward to voicemail as necessary
Talks with clients/drivers by phone to assist them with obtaining a rental vehicle, reporting of an accident or glass claim, and help in receiving roadside assistance. Notifies management immediately of any crucial situation
Back up operator calls
Obtains all required information from caller and accurately inputs information into computer system
Locates nearest rental agency or body shop and provides client/driver with all necessary information
Deal with any outside vendor problems/questions as necessary
Contacts tow/glass to arrange for tows or glass repair and warm transfers callers
Communicates with the client to receive approval for rental upgrades, drop fees or any other request that is outside of client parameters
Assists clients/drivers with any questions or problems relating to their car rental or claim. When necessary refers callers to proper department or management for additional assistance
Backs up all fax/email claims submitted
Communicates with all contacts in a highly professional and courteous manner at all times
Assist other departments as necessary with projects
Send loss notices on non-drivable vehicles
Handle notifications on serious injuries/fatalities as needed based on client parameters
Send assignments to body shops for non-drivable vehicles when necessary
If In-house Enterprise Representatives are not available or it’s after 4:50pm. Contacts rental car companies to arrange for a rental car and confirms reservations
Ensure proper transferring of phone lines
Making sure office is closed down properly prior to locking up
Qualification
Required
High school diploma or general education degree (GED): or minimum six months related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to use the computer to access e-mail and the internet and basic Windows skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Preferred
Prior customer service, call center, and/or car rental experience preferred
Company
Fleet Response
Fleet Response is a management consulting company situated in Cleveland, Ohio.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Mawaka
Chief Executive Officer
Recent News
EIN Presswire
2025-07-04
2025-04-15
Company data provided by crunchbase