Call Center Customer Service Representative jobs in United States
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StartCare · 15 hours ago

Call Center Customer Service Representative

positionDetroit, MI
timeFull-time
remoteOnsite
seniorityEntry Level
money$18/hr - $18/hr
date2+ years exp

START, Inc. is a company focused on providing high-standard customer service, and they are seeking a Call Center Customer Service Representative. The role involves fielding inbound calls, logging customer interactions, scheduling appointments, and ensuring a world-class customer service experience.

Addiction TreatmentHealth CareNon ProfitPrimary and Urgent CareWellness

Responsibilities

Field inbound calls transferred via 3rd party vendor
Log all customer calls in the database and update the database with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers
Meet the minimum daily, weekly and monthly requirements for outbound calls based upon the department goals
Schedule the minimum amount of daily, weekly and monthly appointments based upon the departmental goals
Ensure that a world class customer service experience is delivered with every customer contact
Identify, research, and resolve customer issues, and immediately escalate unresolved issues as needed
Be available to attend community outreach events as needed to promote and generate interest in the program
Recommend process improvements
Performs related work as required

Qualification

Outbound call center experienceCustomer service experienceKeyboarding skillsComputer skillsHandle challenging situationsWork in high volumeEffective communication skills

Required

High school diploma or equivalent
Ability to understand as well as grasp basic customer information
Outbound call center experience
Keyboarding and computer skills
Ability to work well in a high volume call center environment
Ability to handle challenging customer situations with poise and professionalism
Effective communications skills (oral and written)
2 years call center /customer service experience
Able to meet company requirements for background clearance and drug testing

Preferred

Some college preferred

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home

Company

StartCare

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StartCare is a Black-founded, community-based healthcare organization leading the way in delivering care for New Yorkers seeking health support since 1969.
dateFounded in 1969
location
Brooklyn, New York, USA
people-size201-500 employees
web-link
https://www.startny.org/

Funding

Current Stage
Growth Stage

Leadership Team

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Darlenys Martin
Executive Assistant to CEO
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Melissa Bernard
Deputy Chief Programs and Strategy Officer
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Company data provided by crunchbase