Seacoast Bank · 16 hours ago
Adjustor II
United States
Full-time
Remote
Entry Level
1+ years expSeacoast Bank is seeking an Adjustor II to manage and service defaulted consumer loans from initial delinquency to charge-off/recovery. The role involves delivering high levels of customer service, effective communication, and adherence to regulatory standards while managing delinquent accounts and mitigating delinquency rates.
BankingFinancial ServicesLending
Responsibilities
Works well in a remote working team environment while accomplishing individual and team goals
Manage daily portfolio of delinquent account calling queues which include maintaining making notes on customer responses, promises to pay, as well as following up on customer calls
Maintain adequate collection notes and account documentation within our loan servicing systems that accurately reflect activity and action taken on loan accounts
Effectively manage and de-escalate difficult customer interactions
Maintain professionalism throughout the collections process, including when establishing borrower contact through inbound and outbound calls, emails, or other methods of communication
Review, investigate, research, problem solve, and respond to customer account history disputes and inquiries, whether over the telephone or in written response format, as well as escalate to Collections Manager as required
Demonstrate sound decision-making ability when servicing delinquent loan accounts and interacting with borrowers
Maintain good communication with the Collections Manager to escalate situations adversely affecting delinquent account collection and customer complaints
Ability to cross-train and effectively multi-task while fulfilling core responsibilities and supporting team efforts
Meet or exceed performance goals, metrics, and expectations in a remote team environment
Participate in and provide feedback on periodic performance conversations
Monitor and measure personal performance to gauge personal effectiveness through the month and deliver upon established performance expectations
Adhere to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all applicable government regulations and laws and Bank policies and procedures
Build solid relationships and effectively communicate with other internal departments such as retail lending, branch banking, loan operations and other Bank employees to ensure timely resolution of defaulted and maturing loans
Conduct skip tracing to identify and update borrower location and contact information
Prepare, proof-read and verify accuracy of written correspondence to borrowers in default including but not limited to default, demand, pre-acceleration and acceleration letters
Prepare forms and reports to the Collection Manager such as charge-off forms
Coordinate 3rd party field visits to the collateral properties of delinquent accounts in accordance with Bank policy and procedure
Consent to being recorded on inbound and outbound calls in the course of fulfilling the responsibilities of the role
Additional responsibilities as assigned by the Collections Manager and Bank leadership team
Adhere to Seacoast Bank’s Code of Conduct
Qualification
Required
High School Diploma
1-2 years of collections or comparable customer service experience preferred
Ability to write clear and effective correspondence to customers, including demand letters and emails
Ability to speak professionally to individuals over the telephone and via video conferencing while influencing results, responding to inquiries, and providing excellent internal and external customer experience
Proficient utilization of core bank operating systems, MS Word, MS Excel software, or other technical applications and systems at an intermediate level, as needed
General banking or finance knowledge as well as working knowledge of loan products including installment, revolving and residential mortgage
General debt collection knowledge that includes applicable regulatory requirements such as the Fair Debt Collection Practices Act (FDCPA)
Ability to productively work, deliver results, and promote positive team culture in a remote working environment
Strong analytical and problem solving skills
Company
Seacoast Bank
Since 1926, Seacoast Bank has succeeded through a clear vision, planned strategic growth and talented, professional employees.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$9.19M2014-12-31Post Ipo Equity· $9.19M
1984-02-03IPO
Leadership Team
Juliette P. Kleffel
Executive Vice President, Chief Operating Officer
Recent News
2025-12-09
Yahoo Finance
2024-12-28
2024-12-28
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