Paradigm · 15 hours ago
Clinical Referral Specialist
United States
Full-time
Remote
Senior Level
$25/hr - $28/hr
5+ years expParadigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. They are seeking a full-time Clinical Referral Specialist responsible for timely and accurate processing of catastrophic referrals, including managing telephonic and electronic referrals and providing customer service.
Health CareHospitalMedical
Responsibilities
Manage telephonic and electronic referrals from carrier representatives/sales teams, including conducting of intake interview, assignments, completion and posting of referral in coordination and/or consult with Manager, Referral Operations or delegate
Confidently manage referral email inboxes
Attend ongoing training/calls as needed
Able to decipher geographical locations accurate and make accurate decisions based on same
Provide professional and courteous customer service to both internal and external customers. Act as a liaison, for internal and external customers. Problem solve with the appropriate internal team members
Manage frequent high demands and high urgency situations effectively and calmly
Qualification
Required
Education - High school diploma or equivalent
Experience - A minimum of five years of experience in administrative support services and a demonstrated history of success in working in a fast-moving, demanding environment
Intermediate to advanced computer skills, including extensive knowledge of various software packages including Microsoft Word and Outlook
Language Skills - Excellent oral communication skills and phone presence
Ability to read and comprehend instructions
Must be able to prioritize workload and be able to work with a minimum amount of supervision
Must be able to produce written correspondence
Customer Service - Strong telephone skills are key in this role
Ability to be upbeat, attentive, and prioritize the competing needs of multiple customers
Problem Solving - Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of instructions and deal with abstract and concrete variables
Ability to independently problem solve and identify creative solutions
Ability to 'multi-task' in a paced work environment
Ability to juggle tasks, handle last minute changes in a fast paced environment
Benefits
Health and wellness
Financial incentives
Vacation -
Volunteer time
Learning and development:
Company
Paradigm
Paradigm achieves leading clinical and financial results for catastrophic and complex claims.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Neuberger Berman Capital Solutions
2025-07-02Private Equity
2018-09-20Acquired
Leadership Team
D
D. Nathan
Founder
Recent News
2025-12-10
2025-07-02
Company data provided by crunchbase